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    patient access representative - , PA, United States - UPMC

    UPMC
    UPMC , PA, United States

    4 weeks ago

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    Description

    Purpose:


    Greets and registers incoming patients, checks patients out and schedules future appointments to ensure efficient patient flow by performing the following duties.


    Responsibilities:

    • Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
    • Work on Wait/Rescheduling lists for providers and resources and schedule patients accordingly.
    • Carries out alternative workflows during system(s) downtime.
    • Follow all workflows related to your department.
    • Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance the following policy at the end of each day.
    • Check for any special type appointment and obtain any eligibility requirements needed.
    • Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on the paperwork.
    • Communicate effectively with the patient to understand their AVS.
    • Answers telephones, directs and handles calls as needed.
    • Work with patients on utilization of Welcome Kiosks.
    • Work Encounters without Charges report.
    • Assists patients with questions about insurance and UPMC/BMA policies.
    • Maintains & troubleshoots problems that arise with computers, printers, scanners, label printers, and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
    • Schedules future appointments for BMA Providers or Resources via telephone and in person from AVS, pools, or staff messages.
    • High School Diploma or GED required.
    • Graduate of an accredited Medical Secretarial School preferred.
    • Minimum of six months related experience and training; or equivalent combination of education and experience preferred.
    • Basic Computer Knowledge and experience; Medical Terminology; Ability to add, subtract, multiply, and divide: Ability to apply commonsense understanding to carry out instructions furnished in written oral, or diagram form; Must have the ability to communicate information to patients and physicians in one-on-one situations effectively

    Licensure, Certifications, and Clearances:



    • Act 34

    UPMC is an Equal Opportunity Employer/Disability/Veteran
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