- Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
- Responsible for checking patients in for appointments and accurately verifying demographics.
- Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
- Reads and interprets insurance responses.
- Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
- Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
- Communicates financial obligations to patients and collects fees at time of service as appropriate.
- Communicates the purpose of and completes all necessary regulatory forms with patient.
- Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
- Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
- Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
- Performs cash posting following department guidelines.
- Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
- Must maintain high regard for confidentiality.
- Accurately performs medical record maintenance and releases.
- Assists with referrals and pre-certifications, at the time of encounter.
- Properly utilizes and maintains patient recall and reschedule lists.
- Hours: 8 hour shifts between 7am and 7pm
- Weekends: Hours available - 730 am to 4:00 pm Saturdays
- Holidays: No Major Holidays
- Travel: will need to travel to provide coverage at region Clinics.
- 401(k) plan that includes automatic Geisinger contributions
- Free membership with discounted backup care for your loved ones
- Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
- MyHealth Rewards wellness program to improve your health
- KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
- EXCELLENCE: We treasure colleagues who humbly strive for excellence.
- LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
- INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
- SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
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patient access representative - , PA, United States - Geisinger Health
Description
Location:Geisinger Bloomsburg Hospital (GBH)
Shift:
Days (United States of America)
Scheduled Weekly Hours:
0
Worker Type:
Regular
Exemption Status:
No
Job Summary:
Geisinger's Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day - all while maintaining empathy, professionalism and providing a positive patient experience.
Job Duties:
Position Details:
Benefits of working at Geisinger:
High School Diploma or Equivalent (GED)- (Required)
Experience:
Minimum of 1 year-Related work experience (Preferred)
Certification(s) and License(s):
Skills:
Clerical I, Communication, Customer Service, Office Politics And Confidentiality
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.