- Answer inbound customer calls professionally while providing prompt, accurate information; route calls to appropriate departments/employees
- Meet statistical requirements for the shift and maintain an acceptable call quality monitor score
- Educate customers regarding various company products/services
- Handle and resolve customer escalations in a proficient, competent manner; follow up on customer issues when necessary
- Research a variety of inquiries using all available tools, systems and resources
- Enter, update and confirm customer data in iWorkflow
- Additional responsibilities as assigned or requested
- Bachelor's Degree or equivalent industry experience
- Knowledge of the Payment Card Industry a plus
- Customer service/call center experience, telephone etiquette, company policies/procedures
- Knowledge with Outlook, Excel, and relevant computer applications/systems
- Excellent written and verbal communication skills
- Good data entry and keyboard skills
- Knowledge of administration and clerical processes
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Customer Service Representative
5 days ago
Platinum 1 Insurance Services Inc. Westlake Village, United States_Insurance Customer Service Representative _ · Platinum 1 Insurance has an immediate opening for a highly-qualified Office Assistant/ CSR · **Qualifications**: · - Willing to learn and adapt to new methods · - Self-motivated/high energy · - Excellent communication skills (written ...
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Customer Service Representative
5 days ago
Doctors Business Network Inc Agoura Hills, United States**About us** · Doctors Business Network Inc is a small business in Agoura Hills, CA. We are professional, agile and our goal is to Seeking a person who wants to grow with a company.. · Our work environment includes: · - Modern office setting · - Food provided · Pay: From $20.00 p ...
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Sales Representative for Home Care Services
1 week ago
Preferred Care at Home of Thousand Oaks Thousand Oaks, United States**Join Our Team: Sales Representative for Home Care Services** · Ventura County's Leading Provider of Exceptional Home Care Services is Expanding · Are you a seasoned sales professional with a knack for building fruitful relationships? Do you thrive on making meaningful connectio ...
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Cutomer Service Representative
1 week ago
Southland Heating & Air Conditioning Newbury Park, United StatesSouthland Heating & AC is a **SERVICE** company that happens to be in the Heating and AC industry. We are looking for an experienced over-the-phone **SERVICE **professional who can demonstrate that **SERVICE** comes first. · "In these days of diminishing customer **SERVICE**, it ...
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Customer Service Representative
1 day ago
Pacific Exterminators Newbury Park, United StatesFull Time Administrative Assistant needed for a small company in Newbury Park. Main duties consist of customer service; handling incoming phone calls from clients and scheduling service appointments. Other duties may include but not limited to: · - Completing service contracts fo ...
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Financial Services Representative
2 days ago
American Legacy Solutions Moorpark, United StatesWe are looking to hire a detail-oriented financial services representative to persuade clients to purchase our financial products and services. The financial services representative's responsibilities include responding to clients' inquiries in a professional manner, providing so ...
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Customer Service Representative
1 week ago
Tax Relief Helpers Woodland Hills, United States**POSITION OVERVIEW**: · As a Customer Service Representative at Tax Relief Helpers, your primary responsibility is to handle incoming calls from customers or other parties, effectively address customer complaints, direct calls to the appropriate personnel, and ensure client sati ...
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Customer Service Representative
3 days ago
Expert Home Builders Inc Tarzana, United StatesThe ideal customer service representative is someone who is very well organized, has excellent written and verbal communication, works well under pressure, has an astute ability to multi-task and follows through on assigned tasks promptly. · Expert Home Builders is a home improve ...
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Patient Service Representative
2 days ago
Red Maven Corp San Fernando Valley, United StatesJob Overview: · We are seeking a dedicated and compassionate individual to join our team as a Patient Services Representative. As a Patient Services Representative, you will play a crucial role in providing exceptional customer service and administrative support to our patients a ...
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Customer Service Representative
2 days ago
American AC Heat & Plumbing Hawthorne, United StatesAmerican Air Conditioning and Heating is looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with acc ...
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Patient Services Representative
1 week ago
RadNet Tarzana, United States**Shift: Monday - Friday 8:00AM to 4:30PM** · Growth and learning opportunity available for a caring professionalthat wants to further develop their skills and knowledge in healthcare, while making a difference in patient's lives. We invite you to join our Liberty Pacific Advance ...
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Patient Services Representative
4 days ago
Binding Minds El Segundo, United StatesJob Title : Patient Services Representative · Location : El Segundo, CA 90245 · Duration : 13+ Weeks Contract · Description: · - Location: 2200 E. Maple Ave, El Segundo, CA 90245 · Float Location: 5315 Torrance Blvd. Ste. 100, Torrance, CA 90503 · Weekend Schedule: Yes on rotatio ...
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Patient Services Representative
1 week ago
alphapro technology, a.p.r., inc. Santa Monica, United StatesOverview: · **Duties**: · - Greet and assist patients in a friendly and professional manner · - Schedule patient appointments and maintain accurate medical scheduling · - Provide administrative support to medical staff · - Handle patient inquiries and provide excellent customer s ...
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Cemetery Service Representative
2 days ago
The Trustees of St. Patrick's Cathedral Hawthorne, United States**Trustees of St. Patrick's Cathedral** · **Gate of Heaven Cemetery**: · - **Cemetery Service Representative**_ · **May 2024** · **Purpose**: · Assist the Manager of Cemetery Services and Administration and collaborate with other cemetery service representatives and field supervi ...
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Customer Service Representative
5 days ago
GDC Technology Burbank, United States**Customer Service Representative** · **_About the Company:_** · GDC Technology is a digital cinema solutions provider. We develop,manufacture, and sell digital cinema servers, content storage systems, andtheatre management systems for use in movie theatres. In addition, GDCTechn ...
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Customer Service Representative
3 days ago
Destination Pet LLC Santa Monica, United States**Welcome to Destination Pet. We are One Pack · - a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing t ...
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Customer Service Representative
5 days ago
Encore Collective Inc. Burbank, United States**Join Our Vibrant Team as a Customer Service Representative** · Step into an exciting role where you'll be the bridge between our valued clients and customers. You'll be the go-to person for product and service information, addressing concerns, and work to ensure overall satisfa ...
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Customer Service Representative
1 week ago
AZ Air Conditioning and Heating Van Nuys, United States**Looking to TRADE up to a better opportunity?** · AZ Air has an exciting opportunity for a Customer Service Representative. We're looking for someone who loves helping people and wants to be part of improving lives everyday. · **Who We Are?** · **AZ Air** is a different kind of ...
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Customer Service Representative
5 days ago
From the Heart Productions Oxnard, United StatesPart-Time Customer Service Representative needed for 30 year old non-profit focused on funding for independent filmmakers. · Compensation is $20/hour as an independent contractor with paid training. · Knowledge or experience in film industry or production is preferred. · Responsi ...
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Patient Services Representative
2 days ago
alphapro technology, a.p.r., inc. Beverly Hills, United StatesJob Overview: · **Responsibilities**: · - Greet patients and visitors in a professional and friendly manner · - Answer phone calls and direct inquiries to the appropriate personnel · - Schedule patient appointments and update patient records using electronic medical records syste ...
Customer Service Representative - Westlake Village, United States - iPayment
1 week ago
Description
The Customer Service Representative is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to meet/exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills, the Customer Service Representative will provide superior customer service via phone, e-mail, and fax. This position is required to handle all forms of telephone etiquette such as: call transfers, message taking, call backs, holds, interruptions, and unintentional disconnects. The position will display the highest degree of professionalism and courtesy when speaking with and supporting all customers.
Experience/Requirements