- Monday and Tuesday: 1pm to 9:30pm
- All other shifts: 11am to 7:30pm
- Provides support, direction, monitoring and coaching to customer service representatives in all areas including agent scorecard. Creates an environment of continuous improvement for the entire team and consistently challenges the status quo.
- Responsible for ensuring a service-oriented professional working environment by assisting the call center shift manager which will drive the team members' performance.
- Act as a Subject Matter Expert as it pertains to systems, policies, and procedures, etc.
- Act as the change agent for the shift manager during times that the manager is unavailable.
- May be required to complete evaluations on the members of their team or verbally provide the manager with information about the performance of the team.
- May be part of interviews with potential coworkers and provide input of the candidates.
- Ensure the facilitation of communication cross functionally among the members of the team and resolve any issues.
- Continue to work towards meeting the departmental objectives, including utilization, average handle time and quality assurance.
- Communicate and reinforce changes to the company's policies and procedures and support the strategic direction of the management team to the front line employees.
- Handles escalated calls, complaints, questions and queries as necessary.
- Actively take part in carrying out team meetings as needed.
- Assist Member Services with approval and specialty claims
- Strong problem solving skills
- Critical thinking, computer, interpersonal skills
- Written and verbal communication skills required
- Analytical skills
- Excel skills
- Self starter that is able to work independently
- Flexible and adaptable
-
Production Team Lead
1 week ago
Inter-Continental Trading USA Mount Prospect, United States**Job description** · Inter-Continental Trading USA Inc. is a consumer product goods company who manufactures Roll Your Own Tobacco, Pipe Tobacco, E-cigarette and Filter Cigars. The Company also is a importer of other Roll Your Own Products. · 1. Overseeing the production process ...
-
Team Lead
3 days ago
Off Broadway Shoe Warehouse Gurnee, United StatesRequisition Number _: _24342 _ · - Store Number _: _3092 _ · - Gurnee Mills _ · - 6170 Grand Ave Ste 677 _ · - Gurnee, Illinois US _ · - Full Time _ · **_About Rack Room Shoes _** · - Great shoes for men, women and children in comfort, dress, casual, and athletic categories make ...
-
Team Lead
3 days ago
Fork & Knife Entertainment Berwyn, United StatesWe are looking for hardworking people who have great customer service and good attitudes who will work well with our team. In exchange for your excellent service, Rainbow Cone provides you with work experience and skills, future employment reference and potential growth opportuni ...
-
Team Lead
2 weeks ago
Matrix Dynamics Cary, IL, United States Freelance**Your daily responsibilities**: · - You are responsible for the professional and disciplinary management of the HR & Backoffice department. · - You act as the interface between HR & Backoffice and management. · - You serve as a mentor for the department and continuously develop ...
-
Team Lead
1 week ago
Kona Ice Roselle, United States· Kona Ice of SW Schaumburg · We are looking for a go-getter who will be a cheerful addition to our team. This person needs to be a multitasker who is detail oriented, customer service driven, and able to build lasting relationships with customers. · The primary purpose of thi ...
-
Packaging Team Lead
1 day ago
BPA Lincolnshire, United StatesThe Packaging Team Lead is responsible for coordinating the activities of the packaging, kitting operation and leads the packaging process for spare parts. This position will provide packaging recommendations related to materials selection, assembly and process flow as well as as ...
-
Team Lead, Purchasing
1 day ago
G&W Electric Bolingbrook, United StatesInnovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deli ...
-
Access Team Lead
3 days ago
Northwestern Medicine Warrenville, United StatesThe **Access Team Lead** reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. · **Respon ...
-
Production Team Lead
1 week ago
Stefanini, Inc Chicago, United States**Stefanini Group is hiring** · Stefanini is looking for Production Team Lead in Chicago, IL (Onsite) · For quick apply, please reach out to Ajay Thakur · We are seeking a dedicated and experienced **Production Team Lead** to join our industrial bakery production company in the g ...
-
Team Lead Manufacturing
1 day ago
Veridos America Inc. Bolingbrook, United StatesWe make identities more secure every day. · Team Lead Manufacturing · **Location**:Bolingbrook**Stellen-ID**:23999**Business Sector**:Veridos America Inc.Veridos handles innovative, large-scale projects every day. Whether it's transferring 40,000 handwritten pages to a centralize ...
-
Residential Team Lead
1 week ago
Bobby E. Wright Comprehensive Behavioral Health Center Chicago, United States**Job Summary**: · The Residential Services Lead is responsible for the overall operations of the residential facilities including services, security, maintenance, and the upkeep of the property. Also assures the program meets all regulatory and funding guidelines. · - **Responsi ...
-
Warehouse Team Lead
1 week ago
Nestle Schaumburg, United StatesFoods people love. Brands people trust. And a career that nourishes your future like no other. · If you're driven by the passion to do something meaningful that changes lives, Nestle is the place for you. Nestle USA is one of seven operating companies that make up Nestle's prese ...
-
Warehouse Team Lead
3 days ago
Nestle Schaumburg, United StatesFoods people love. Brands people trust. And a career that nourishes your future like no other. · If you're driven by the passion to do something meaningful that changes lives, Nestle is the place for you. Nestle USA is one of seven operating companies that make up Nestle's prese ...
-
Warehouse Team Lead
1 week ago
Nestle Schaumburg, IL, United StatesFoods people love. Brands people trust. And a career that nourishes your future like no other. · If you're driven by the passion to do something meaningful that changes lives, Nestle is the place for you. Nestle USA is one of seven operating companies that make up Nestle's presen ...
-
Procurement Team Lead
5 days ago
JRS Group Inc Hoffman Estates, United StatesTitle: Procurement Team Lead · Duration: 4 Month Contract · Location: 100% Remote · Compensation: $45/ Hour W2 · Responsibilities: · Oversee the timely issuance of purchase orders to suppliers and investigate any delays or issues that arise. · Ensure effective tracking ...
-
Sanitation Team Lead
1 week ago
Nestle Schaumburg, United StatesFoods people love. Brands people trust. And a career that nourishes your future like no other. · If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé's presen ...
-
Warehouse Team Lead
1 week ago
Nestle Schaumburg, United StatesFoods people love. Brands people trust. And a career that nourishes your future like no other. · If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé's presen ...
-
Warehouse Team Lead
1 week ago
Nestle Schaumburg, IL, United StatesFoods people love. Brands people trust. And a career that nourishes your future like no other. · If you're driven by the passion to do something meaningful that changes lives, Nestle is the place for you. Nestle USA is one of seven operating companies that make up Nestle's presen ...
-
Warehouse Team Lead
1 week ago
Nestle Schaumburg, IL, United StatesFoods people love. Brands people trust. And a career that nourishes your future like no other. · If you're driven by the passion to do something meaningful that changes lives, Nestle is the place for you. Nestle USA is one of seven operating companies that make up Nestle's presen ...
-
Sanitation Team Lead
5 days ago
Nestle Operational Services Worldwide SA Schaumburg, United StatesFoods people love. Brands people trust. And a career that nourishes your future like no other.If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé's presence ...
Call Center Team Lead - Schaumburg, United States - The Boyd Group
Description
Schaumburg, Illinois
We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
Job Description:
Gerber National Claim Services (GNCS)
Call Center Team Lead
Schaumburg, IL
Office (In-Person) attendance required for all shifts
Weekend Work Required
Open on Holidays to serve customers nationwide
Second Shift Team Lead schedule with a Weekend shift
Must have flexibility:
The Team Lead position is responsible for supporting the Shift Managers to ensure that we are consistently delivering an outstanding Customer Experience in every interaction that we have with our clients, service providers, and customers.
PRINCIPLE FUNCTIONS AND RESPONSIBILITIES:
*Including but not limited to:
Education - High School Diploma
SKILLS