Customer Support Analyst - West Columbia, United States - Prosyntix

Prosyntix West Columbia, United States

2 weeks ago

Description

**Customer Support Analyst .**

** Columbia, SC**

Negotiable 462 Contract To Hire Prosyntix is currently recruiting for a Customer Support Analyst Role located in Columbia, SC. They are looking for a candidate that will provides quality support with a high degree of customer satisfaction on technical and operational requests/questions in a professional and timely manner, logs and documents all customer calls/emails/requests using the call tracking system in accordance with established call handling procedures, and has frequent contact with internal and external customers, peers, and managers.

Duties and Responsibilities:

Serves as the initial point of contact for internal and external customer questions related to operational and technical support of products and/or processes

Uses multiple system tools to search and troubleshoot questions and issues of systems and applications

Ensures the customers issue is fully resolved for all requests. Serves as a Core Support Services employee under the Short Term Emergency Plan (STEP) and is available to provide support when operating under this plan

Provides on-call support based on the quarterly rotated calendar

Demonstrates support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department

Accountable for personal self-development to include maintaining first level knowledge skill set for supported systems

Requirements:

Education and/or experience equivalent to an Associate Degree in Business or technical discipline

Experience in customer support/call center environment preferably dealing with PC hardware and software, mainframe and client server computer systems

Certified Help Desk Professional preferred. HIPPA Certification

Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management

Strong customer service orientation; desire to embrace technology as a means of improving service

Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment

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