Cend Operations Manager - Columbia, United States - CRISP Shared Services, Inc

Description

:

CSS serves as the designated Health Information Exchange (HIE) for Maryland and Washington, D.C., with affiliates in West Virginia, Connecticut, Alaska, and Virginia.

CSS facilitates the electronic transfer of clinical information between disparate information systems to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns.

Requirements:


Essential Duties and Responsibilities
The CEND Operations Manager will be responsible for the following. Other duties may be assigned as the role evolves.

• Lead the CEND Analysts in the daytoday operations of the CEND Application, ensuring the system is healthy and functioning as expected.
• Define and manage processes, ensuring adherence to SLAs and quality customer service.
• Manage the daytoday workload of the Analysts, working with our Technical User Support team and the Implementation Management team to deliver great customer service to our end users.
• Compile daily, weekly, monthly, quarterly, and yearly metrics that demonstrate system availability, functionality, and accuracy to the Leadership team.
• Work with the CEND team to document existing technical and nontechnical processes and build a documentation library to include processes for CEND.
• Work with leadership and other teams to define a road map and associated goals for driving improvements to CEND and Population Explorer
• Work with the DevOps and Engineering teams to complete validations of new API releases that interact with notification and provider relationship data.
• Maintain the CEND Team's compliance with privacy and security requirements in accordance with CSS Policy.
• Train and teach new members of the CSS staff when necessary.

Qualifications
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outstanding communication, organizational and interpersonal skills with both a technical and nontechnical audience.
• A highlevel understanding of healthcare data types, including HL7 specifications.
• Experience leading a team and delivering great customer experiences across internal and external stakeholders.
• Ability to collaborate with other teams on multiteam processes, projects, and issues.
• Ability to analyze large datasets for researching issues, reviewing trends, and examining data quality.
• Analytical thinker with the ability to break down complex processes into logical steps for the use of reviewing or troubleshooting systems.
• Ability to quickly understand and take ownership of business processes.

Education and/or Experience

• Experience using Microsoft Azure technologies is a must.
• Experience in Azure Databricks is preferred.
• 3+ years of python experience preferred.
• 23 years of team leadership experience.
• Familiarity with healthcare industry preferred.
• Bachelor's degree in Information Systems or Computer Science, OR equivalent years of experience plus certifications.
• CRISP Shared Services, Inc. is an equal opportunity employer. This means that CRISP Shared Services Inc. is dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members._