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    Front Desk Agent - Hampton, United States - Eastern Sports Management

    Eastern Sports Management
    Eastern Sports Management Hampton, United States

    3 weeks ago

    Default job background
    Description


    ESSENTIAL DUTIES AND RESPONSIBILITIES

    •Greet guests and provide answers and directions as needed

    •Provide courteous and friendly guest service to all HVA members and guests

    •Register guests for leagues, camps, clinics, drop-ins, etc.

    •Be knowledgeable of all HVA prices, leagues, and events

    •Process guest payments accurately and efficiently

    •Maintain an accurate cash drawer count at the beginning and end of each shift

    •Drop an accurate shift report at the end of each shift

    •Operate multi-line phones

    •Complete and submit applicable reports when necessary

    •Record and file waivers and birthday party sheets

    •Maintain confidentiality with guest and employee information

    •Resolve all guest concerns and complaints and/or direct to appropriate Manager

    •Know and enforce HVA policies and procedures

    •Tour and register potential guests as members

    Requirements
    • Must have excellent communication skills, both verbal and written
    • Must be extremely professional in appearance, demeanor, and communication
    • Must have strong leadership skills
    • Must have excellent guest service skills
    • Must be detail-oriented and have outstanding organizational skills
    • Ability to maintain focus in a high-volume, fast-paced environment
    • Must be able to handle difficult and stressful situations
    • Able to multi-task and prioritize
    • Must be able to work well in a group setting
    • Able to remain calm and focused in emergency situations
    • Must be able to work irregular shifts to include nights, weekends, and holidays as needed
    • Perform other duties and responsibilities as needed, required, or assigned by the Member Services Coordinator and/or the General Manager
    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience: No prior experience or training.

    Language Skills: Ability to read and communicate in English. Proficiency in language(s) other than English is a plus.

    Mathematical Skills: Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to compute and distribute change given cost of goods/services and amount tendered.

    Reasoning Ability: Ability to identify and resolve guest complaints within established guidelines.

    Computer Skills: To perform this job successfully, an individual must be proficient in the use of personal computing devices such as desktop/laptop/notebook computers and peripheral devices (e.g. scanners, barcode readers, cameras, printers, etc.)

    Physical Demands:

    Standing: Frequently (33-66%)

    Sitting: Frequently (33-66%)

    Walking/Running: Occasionally (<33%)

    Bending/stooping: Occasionally (<33%)

    Reaching/twisting: Occasionally (<33%)

    Lifting/pushing/pulling: Occasionally (up to 25 lbs) (<33%)

    Hearing: Constantly (>66%)

    Talking/shouting: Constantly (>66%)

    Seeing: Constantly (>66%)

    Work Environment:

    The Front Desk Staff is normally indoors in a temperature and humidity-controlled environment. The noise level in the work environment is usually loud.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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