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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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Holiday Inn Express and Suites Newport News, United StatesHoliday Inn Express is one of the fastest growing hotel brands in the world. We passionately believe it's our people who make us what we are today, and it's our people who will help us grow. It's our colleagues' distinct personalities and talent that bring to life our purpose of ...
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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front desk agent
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Harmony Hospitality Virginia Beach, United StatesJob Details · Job Location · Wyndham Virginia Beach Oceanfront, VA Virginia Beach, VA · Description · Are you enthusiastic, engaging and effervescent? This may be the position for you. · The Front Desk Agent is responsible for providing attentive, courteous, and efficient ser ...
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Crescent Hotels & Resorts Virginia Beach, United StatesJoin us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality At Crescent Hotels & Front Desk, Agent, Hospitality ...
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Comfort Suites Historic Williamsburg Williamsburg, United StatesJob Description · Job DescriptionComfort Suites Williamsburg is looking for a Front Desk agent. · The candidate must be customer service oriented, Friendly and able to follow instructions. · Some responsibilities include Check in and checkout guests, answer phones, make reservati ...
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Extended Stay Newport New Yorktown, Virginia, United States PermanentJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
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The Newport Harbor Hotel and Marina Newport, United StatesThe Front Desk Agent provides superior guest service and maintains complete knowledge of all hotel features, services and hours of operation, as well as local information and directions for our guests. Main duties include: Checks guests in upon arrival; Checks guests out upon dep ...
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Front Desk Agent
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Wayfinder Hotel Newport Newport, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Pe ...
Front Desk Agent - Hampton, United States - The Landing At Hampton Marina Tapestry By Hilton
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Are YOU an enthusiastic and energetic professional who loves people?We are looking for a team player who loves to make people happyHilton Experience A PlusAreYOUan enthusiastic and energetic professional who loves people?We are looking for a team player who loves to make people happyHilton ExperienceA PlusOur hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team.
A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotels continuing effort to deliver outstanding guest service and financial profitability.
We are central Virginia's largest hotel management company Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags.
We offer a competitive salary and benefit package.Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program.
In addition, we offer paid time off and hotel discounts among other perks and benefits.Local candidates are encouraged to apply.
General Requirements:
Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs.
Must have demonstrated customer service experience in either retail or service industry. A high school diploma is required.A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required.
Experience and Skills:
Excellent reading, writing & oral proficiency in the English language. Previous customer service, hotel, and/or related experience helpful. Multiple languages are beneficial, but are not required.
Excellent organizational skills Excellent attention to detail Ability to multitask Excellent Communication Skills Able to handle a large volume of guest interactions in an efficient and courteous manner; Proficient in Microsoft Office productivity programs, general Internet programs Work well under pressure, requires being a team player.
Efficient cash handling and general proficiency with using a calculator.Knowledge of Hilton OnQ is recommendedDUTIES AND RESPONSIBILITIES:
Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace. Greet every guest with a smile and maintain eye contact. Must be courteous and gracious, maintaining a professional demeanor at all times. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working.
Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all aspects of guest check-ins and guest check-outs as defined by the property standards.
Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages.Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift.
Take, confirm or change reservations as needed within guidelines established by the property management.Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events.
Take ownership of all service issues brought to your attention by guests. Always communicate with other employees with empathy and respect. Must complete shift reports including call arounds, bucket checks, folio balances, etc. Maintain proper operation of all aspects of our Property Management System. Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency. Participate in scheduled departmental and administrative meetings and special company events as requested.We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees.
Please see our website for more information:
www.shaminhotels.comJB.0.00.LN