Jobs
>
Front Desk Agent
>
Hampton

    Front Desk Agent - Hampton, United States - The Landing At Hampton Marina Tapestry By Hilton

    The Landing At Hampton Marina Tapestry By Hilton
    The Landing At Hampton Marina Tapestry By Hilton Hampton, United States

    3 weeks ago

    Default job background
    Description


    Are YOU an enthusiastic and energetic professional who loves people?We are looking for a team player who loves to make people happyHilton Experience A PlusAreYOUan enthusiastic and energetic professional who loves people?We are looking for a team player who loves to make people happyHilton ExperienceA PlusOur hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team.

    A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotels continuing effort to deliver outstanding guest service and financial profitability.

    We are central Virginia's largest hotel management company Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags.

    We offer a competitive salary and benefit package.

    Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program.

    In addition, we offer paid time off and hotel discounts among other perks and benefits.
    Local candidates are encouraged to apply.


    General Requirements:

    Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs.

    Must have demonstrated customer service experience in either retail or service industry. A high school diploma is required.

    A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required.


    Experience and Skills:
    Excellent reading, writing & oral proficiency in the English language. Previous customer service, hotel, and/or related experience helpful. Multiple languages are beneficial, but are not required.

    Excellent organizational skills Excellent attention to detail Ability to multitask Excellent Communication Skills Able to handle a large volume of guest interactions in an efficient and courteous manner; Proficient in Microsoft Office productivity programs, general Internet programs Work well under pressure, requires being a team player.

    Efficient cash handling and general proficiency with using a calculator.

    Knowledge of Hilton OnQ is recommendedDUTIES AND RESPONSIBILITIES:
    Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace. Greet every guest with a smile and maintain eye contact. Must be courteous and gracious, maintaining a professional demeanor at all times. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working.

    Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all aspects of guest check-ins and guest check-outs as defined by the property standards.

    Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages.

    Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift.

    Take, confirm or change reservations as needed within guidelines established by the property management.

    Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events.

    Take ownership of all service issues brought to your attention by guests. Always communicate with other employees with empathy and respect. Must complete shift reports including call arounds, bucket checks, folio balances, etc. Maintain proper operation of all aspects of our Property Management System. Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency. Participate in scheduled departmental and administrative meetings and special company events as requested.
    We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees.

    Please see our website for more information:
    www.shaminhotels.comJB.0.00.LN
  • Arbor Lodging Management

    Front Desk Agent

    1 day ago

    Arbor Lodging Management Hampton, United States Full time

    ** Front Desk Agent - Night Audit Combination Full Time** · **Job Category****:** Front Desk **Requisition Number****:** FRONT01154 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hot ...

  • MCR Hotels

    Front Desk Agent

    5 hours ago

    MCR Hotels Hampton, United States

    · Front Desk Agent · Hilton Garden Inn Hampton, 1999 Power Plant Parkway, Hampton, Virginia, United States of America · Req #7082 · Wednesday, June 12, 2024 · The Front Desk Agent at the Hilton Garden Inn Hampton Coliseum Central is responsible for providing overall positive gue ...

  • Eastern Sports Management

    Front Desk Agent

    1 day ago

    Eastern Sports Management Hampton, United States

    · ESSENTIAL DUTIES AND RESPONSIBILITIES · •Greet guests and provide answers and directions as needed · •Provide courteous and friendly guest service to all HVA members and guests · •Register guests for leagues, camps, clinics, drop-ins, etc. · •Be knowledgeable of all HVA pr ...

  • The Landing at Hampton Marina, Tapestry by Hilton

    Front Desk Agent

    3 weeks ago

    The Landing at Hampton Marina, Tapestry by Hilton Hampton, United States

    Are YOU an enthusiastic and energetic professional who loves people? · We are looking for a team player who loves to make people happy · Hilton Experience A PlusAreYOUan enthusiastic and energetic professional who loves people? · We are looking for a team player who loves to make ...

  • Pyramid Global Hospitality

    Front Desk Agent

    2 days ago

    Pyramid Global Hospitality Newport, United States Full time

    Overview · We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledg ...

  • LTD Hospitality

    Front Desk Agent

    3 weeks ago

    LTD Hospitality Hampton, United States

    LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience ...

  • The Landing at Hampton Marina, Tapestry by Hilton

    Front Desk Agent

    3 weeks ago

    The Landing at Hampton Marina, Tapestry by Hilton Hampton, United States

    Are YOU an enthusiastic and energetic professional who loves people? · We are looking for a team player who loves to make people happy · Hilton Experience A Plus · AreYOUan enthusiastic and energetic professional who loves people? · We are looking for a team player who loves to m ...

  • The Landing at Hampton Marina, Tapestry by Hilton

    Front Desk Agent

    3 weeks ago

    The Landing at Hampton Marina, Tapestry by Hilton Hampton, United States

    **Are YOU an enthusiastic and energetic professional who loves people?** · **We are looking for a team player who loves to make people happy** · **Hilton Experience A Plus**: · **Are YOU an enthusiastic and energetic professional who loves people?** · **We are looking for a team ...

  • Crestline Hotels & Resorts, Inc.

    Front Desk Agent

    1 day ago

    Crestline Hotels & Resorts, Inc. Newport News, United States

    The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Front Desk, Agent ...

  • Best Western Plus Agate Beach

    Front Desk Agent

    3 weeks ago

    Best Western Plus Agate Beach Newport, United States

    Job Description · Job DescriptionHOTEL NAME is looking for an attentive, engaging, and service-oriented Front Desk Agent to join our team As a Front Desk Agent you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for pe ...

  • Holiday Inn Express and Suites

    Front Desk Agent

    4 hours ago

    Holiday Inn Express and Suites Newport News, United States

    Holiday Inn Express is one of the fastest growing hotel brands in the world. We passionately believe it's our people who make us what we are today, and it's our people who will help us grow. It's our colleagues' distinct personalities and talent that bring to life our purpose of ...

  • BBL Hospitality

    Front Desk Agent

    1 day ago

    BBL Hospitality Norfolk, United States

    Front Desk Agent · Job Details · Job Location · Springhill Suites ODU - Norfolk, VA · Position Type · Part Time · Salary Range · $ $16.00 Hourly · Job Shift · Any · Job Category · Hospitality - Hotel · Description · $14-$16/hr · COME AND JOIN OUR AMAZING TEAM · Most positio ...

  • VIRGINIA BEACH HOTEL ASSOCIATION

    Front Desk Agent

    3 days ago

    VIRGINIA BEACH HOTEL ASSOCIATION Virginia Beach, United States

    / · / · Front Desk Agent · HIRING NOW · MULTIPLE OPENINGS · $12/hr · Job Summary: · VSA is looking hire exceptional talent to become a part of an exceptional team The Full-time and Part-time Front Desk Agents provide service to customers, answers inquiries pertaining to th ...

  • DoubleTree by Hilton Hotel Williamsburg

    Front Desk Agent

    3 weeks ago

    DoubleTree by Hilton Hotel Williamsburg Williamsburg, United States

    The Front Desk Agent will fill a pivotal role in ensuring guest satisfaction through checkin, checkout, and provide the arrangements of hotel services for each guest. The Front Desk Agent will be focused on optimizing each guest's experience by promoting hotel services, facilitie ...

  • MCR Hotels

    Front Desk Agent

    4 weeks ago

    MCR Hotels Yorktown, United States

    Front Desk Agent Courtyard Newport News, 530 St. Johns Road, Newport News, Virginia, United States of America Req 6572 Thursday, May 9, 2024 The Front Desk Agent at the Courtyard Marriott Newport News is responsible for providing overall positive guest experience while managing t ...

  • DoubleTree by Hilton Hotel Williamsburg

    Front Desk Agent

    3 weeks ago

    DoubleTree by Hilton Hotel Williamsburg Williamsburg, United States

    The Front Desk Agent will fill a pivotal role in ensuring guest satisfaction through check­in,check­out, and provide the arrangements of hotel services for each guest. The Front DeskAgent will be focused on optimizing each guest's experience by promoting hotel services,facilities ...

  • Harmony Hospitality

    front desk agent

    1 week ago

    Harmony Hospitality Virginia Beach, United States

    Job Details · Job Location · Wyndham Virginia Beach Oceanfront, VA Virginia Beach, VA · Description · Are you enthusiastic, engaging and effervescent? This may be the position for you. · The Front Desk Agent is responsible for providing attentive, courteous, and efficient ser ...

  • Crescent Hotels & Resorts

    Front Desk Agent

    4 hours ago

    Crescent Hotels & Resorts Virginia Beach, United States

    Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality At Crescent Hotels & Front Desk, Agent, Hospitality ...

  • Extended Stay Newport New

    Front Desk Agent

    1 week ago

    Extended Stay Newport New Yorktown, Virginia, United States Permanent

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Crescent Services

    Front Desk Agent

    1 day ago

    Crescent Services Virginia Beach, United States

    Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality · At Crescent Hotels & Resorts, we are a team of h ...