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Front Desk Agent
2 weeks ago
The Landing at Hampton Marina, Tapestry by Hilton Hampton, United States**Are YOU an enthusiastic and energetic professional who loves people?** · **We are looking for a team player who loves to make people happy** · **Hilton Experience A Plus**: · **Are YOU an enthusiastic and energetic professional who loves people?** · **We are looking for a team ...
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Front Desk Agent
2 weeks ago
Resort at Pelican Hill (RPH) Newport Coast, United States**Position Summary**: · Provide an energetic, outgoing, upbeat and technology savvy experience for all of our guests. From the time our guests arrive, you will be responsible for greeting them, checking them in, accompanying them to their rooms, delivering their luggage, and acti ...
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Front Desk Agent
1 day ago
The Newport Harbor Hotel and Marina Newport, United StatesThe Front Desk Agent provides superior guest service and maintains complete knowledge of all hotel features, services and hours of operation, as well as local information and directions for our guests. Main duties include: Checks guests in upon arrival; Checks guests out upon dep ...
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Front Desk Agent
1 week ago
Wayfinder Hotel Newport Newport, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Pe ...
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Front Desk Agent
3 weeks ago
SpringHill Suites ODU Norfolk, United States$14-$16/hr · **COME AND JOIN OUR AMAZING TEAM** · - Most positions do require weekend and holiday availability._ · We are pleased to share the benefit options that we offer: · - Paid Time Off · - 401K Investment · - Referral Bonus · - Associate Development Plan Opportunities · - ...
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Front Desk Agent
3 weeks ago
Arbor Lodging Management Hampton, United States Full time** Front Desk Agent - Night Audit Combination Full Time** · **Job Category****:** Front Desk **Requisition Number****:** FRONT01154 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hot ...
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Front Desk Agent
2 weeks ago
Arbor Lodging Management Hampton, United States** Front Desk Agent** · **Job Category****:** Front Desk **Requisition Number****:** FRONT002114 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We ha ...
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Front Desk Agent
1 week ago
Extended Stay Virginia B Virginia Beach, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
3 weeks ago
G MANAGEMENT INC Williamsburg, United StatesServes as the liaison for both property guests, tenants, and customers. As a member of the Property Concierge team the front desk agent assists the building customers on premises or off-premises attractions, facilities, services, or activities. Knows how to provide concise and ac ...
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Front Desk Agent
6 days ago
MCR Hotels Hampton, United StatesThe Front Desk Agent at the Springhill Suites by Marriott Hampton is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient serv ...
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Front Desk Agent
6 days ago
MCR Hotels Hampton, United StatesThe Front Desk Agent at the Springhill Suites by Marriott Hampton is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient serv ...
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Front Desk Agent
6 days ago
MCR Hotels Hampton, United StatesThe Front Desk Agent at the Hilton Garden Inn Hampton Coliseum Central is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient ...
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Front Desk Agent
1 week ago
Suburban Capital, LLC Norfolk, United StatesStart your journey with us... · Summary: · **Responsibilities**: · - Proactively engage with guests as to Bonvoy status and preferences. · - Ensure proper preparation is done in providing guests a smooth and enjoyable check-in and check-out experience. · - Proactively provide gue ...
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Front Desk Agent
1 week ago
MCR Hotels Hampton, United States· Front Desk Agent · SpringHill Suites Hampton, 1997 Power Plant Parkway, Hampton, Virginia, United States of America · Req #5813 · Monday, March 18, 2024 · The Front Desk Agent at the · Springhill Suites by Marriott Hampton · is responsible for providing overall positive guest ...
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Front Desk Agent
1 week ago
MCR Hotels Hampton, United States· Front Desk Agent · Hilton Garden Inn Hampton, 1999 Power Plant Parkway, Hampton, Virginia, United States of America · Req #6267 · Tuesday, April 23, 2024 · The Front Desk Agent at the · Hilton Garden Inn Hampton Coliseum Central · is responsible for providing overall positive ...
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Front Desk Agent
2 weeks ago
The Landing at Hampton Marina, Tapestry by Hilton Hampton, VA, United StatesAre YOU an enthusiastic and energetic professional who loves people? · We are looking for a team player who loves to make people happy · Hilton Experience A Plus · Are YOU an enthusiastic and energetic professional who loves people? · We are looking for a team player who loves to ...
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Front Desk Agent
2 weeks ago
DKN Hotels Newport Beach, United StatesJob Overview: · **Essential Functions and Responsibilities **of the job include but are not limited to: · - Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. · - Communicate effectively with guests and fellow ...
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Front Desk Agent
2 weeks ago
LTD Hospitality Hampton, United StatesLTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience ...
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Front Desk Agent
3 weeks ago
Eastern Sports Management Hampton, United States· ESSENTIAL DUTIES AND RESPONSIBILITIES · •Greet guests and provide answers and directions as needed · •Provide courteous and friendly guest service to all HVA members and guests · •Register guests for leagues, camps, clinics, drop-ins, etc. · •Be knowledgeable of all HVA pr ...
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Front Desk Agent
1 week ago
The Landing at Hampton Marina, Tapestry by Hilton Hampton, United StatesAre YOU an enthusiastic and energetic professional who loves people? · We are looking for a team player who loves to make people happy · Hilton Experience A PlusAreYOUan enthusiastic and energetic professional who loves people? · We are looking for a team player who loves to make ...
Front Desk Agent - Hampton, United States - MCR Hotels
Description
Front Desk Agent Hilton Garden Inn Hampton, 1999 Power Plant Parkway, Hampton, Virginia, United States of America Req 6267 Tuesday, April 23, 2024 The Front Desk Agent at the Hilton Garden Inn Hampton Coliseum Central is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotelESSENTIAL FUNCTIONS :
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups and high demand/restricted dates. Take all necessary information when taking room reservations and follow rate quoting scenario. Be knowledgeable of the front desk computer system. Log and deliver packages, mail, and messages.Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
Accurately complete the check-in and checkout process.Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
Restocks front desk area and supplies as required or assigned by immediate supervisor. Ability to follow a checklist. Perform other duties as assigned.MINIMUM QUALIFICATIONS:
Must have a positive attitude and willingness to learn. Demonstrate the ability to multi-task. Demonstrate the ability to be detail oriented. Demonstrate the ability to problem solve to effectively deal with internal and external customers. Must have basic English verbal and written communication skills. Must work well in stressful, high-pressure situations. Basic math skills. Must have the ability to obtain alcohol awareness certification as required by the State. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must have a desire to serve all guests. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
Experience in a hotel or a related field. Brand knowledge and experience. Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company s 10 Most Innovative Travel Companies of MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
For the TWA Hotel at New Yorks JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/Whats in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Other details Job Family Hotels Pay Type Hourly Min Hiring Rate $13.50 Max Hiring Rate $14.
00