Transit System Support Specialist - Park City, United States - Royalty Staffing

Royalty Staffing Park City, United States

1 week ago

Description

In this role, you'll be on the ground floor of this exciting operation ensuring that our driver-partners have a smooth interaction and experience, while delivering exceptional service to the company's riders.

Our client is on the cutting edge of mobility, building revolutionary technology that's changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation that's friendly to our planet. As a Driver Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company.

As a Support Specialist, you will:

Serve as the front line, supporting the company's driver-partners.
Thrive in a fast-paced environment tackling an array of customer issues
Become an expert on its services and spread the love of the company everywhere
Deliver above-and-beyond customer service to the company's riders.
Notice even the smallest trends and pain points, then brainstorm ways in which the company can create solutions to improve each customer's experience
Channel customer feedback to all areas of the business such as technology, marketing, design and product teams

Requirements

Must be located in the Park City, Utah area; job is onsite
Clear communicator and good listener with excellent reading comprehension and writing skills
Excellent computer and technical skills, including experience with Microsoft Office and Google Suite; previous CRM tools like Salesforce a plus
A well-rounded team player who takes ownership of (and pride in) your work
Dynamic; willing to wear multiple hats and work on projects of all types
Takes initiative to solve problems and get the job done
Empathy and the ability to put yourself in the customer's shoes
Intellectually curious and a willingness to embrace the uncertain
General awesomeness and a sense of humor
Bilingual in English and Spanish is preferred

Benefits

Employer-subsidized health, vision and dental insurance
Employer-subsidized life insurance
Employer-subsidized short and long-term disability insurance
A generous paid-time-off package
Pre-tax commuter and healthcare spending
401K (optional)

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