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Bountiful

    IT Support Specialist - Bountiful, UT, United States - Deer Valley Resort Careers

    Deer Valley Resort Careers
    Deer Valley Resort Careers Bountiful, UT, United States

    4 weeks ago

    Default job background
    Full time
    Description
    Classic, consistent quality from a winning team

    Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town.

    Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
    ~ Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
    ~ Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
    ~ Subsidized meals at Employee Dining Rooms offered for staff while on shift
    ~ Subsidized housing options available for seasonal full-time staff
    ~ Discounts for staff members at restaurants, shops, and service providers in Park City
    ~ Healthcare options are available for staff members
    ~This is not your standard call center help desk position. The Deer Valley IT Support Specialist role is for someone who enjoys plenty of sunshine, snowstorms, skiing, and computer screens. We support everything from ski gates to credit card gateways to point to points to Wi-Fi to SQL clustered nodes to end users to digital signage and much more. The position will report to the Senior IT Operations Manager and will serve as the first line of triage for helpdesk support requests. When helpdesk tickets are trickling in, a pivot is expected to project oriented work. Triage helpdesk tickets quickly and accurately with detailed notes.
    Support, repair, configure, and upgrade Windows, Mac, Android, iOS, and Linux devices.
    Move and re-configure hardware with a high degree of attention to neatness and cable management.
    Including RFID ski gates, business applications, webcams, PtPs, and everything else under the IT umbrella.
    Low voltage wiring including network cable termination and fiber splicing.
    Weekend and holiday work required.
    Demonstrate compassion and patience for end users experiencing computer problems.
    Exemplary customer service and communication skills.
    ~ Strong desire to work in a mountain setting in a cold weather environment, outdoor working conditions may be a common. Possess a basic understanding of ski resort operations. Ability to work alone, set priorities, self-start, engage additional help as necessary.
    ~ Demonstrated knowledge and experience managing Windows PC and Mac computers in an enterprise Active Directory domain environment, including system deployment/imaging.
    ~ Some knowledge of network infrastructure concepts including enterprise Wi-Fi, Cisco switching, fiber varieties, and ethernet cabling.
    ~ Understanding of Microsoft Office365 Suite including how to use and support MS Teams, Sharepoint, email, and calendar.
    ~ Experience managing file shares, file services, and related technologies.
    ~ Experience with data center racking, cabling, power.
    ~ 2-year degree in a technical field or equivalent work experience preferred.
    ~ Indoor/Outdoor:
    May also be exposed to sitting in a chair and staring at a computer screen.
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