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    Customer Experience Specialist - San Ramon, United States - British Swim School of Tri-Valley-Castro Valley

    British Swim School of Tri-Valley-Castro Valley
    British Swim School of Tri-Valley-Castro Valley San Ramon, United States

    3 weeks ago

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    Description
    Job Description

    Job Description


    About Us:
    Parents say

    British Swim School

    is quite simply the nations leading swim school, and as we continue to expand the reach of our life-saving program, well always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team


    The Position:
    Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential.

    General Purpose

    Interact with customers to provide and process information in response to inquiries, concerns and requests about services.

    Main Job Tasks and Responsibilities

    deal directly with customers either by telephone, electronically or face to face
    respond promptly to customer inquiries
    handle and resolve customer complaints
    obtain and evaluate all relevant information to handle product and service inquiries
    provide pricing and delivery information
    perform customer verifications
    set up new customer accounts
    process orders, forms, registrations and requests
    organize workflow to meet customer timeframes
    direct requests and unresolved issues to the designated resource
    manage customers' accounts
    keep records of customer interactions and transactions
    prepare and distribute customer activity reports
    maintain customer databases
    manage administration
    follow up on customer interactions
    provide feedback on the efficiency of the customer service process
    Education and Experience

    High school diploma, general education degree or equivalent
    knowledge of relevant computer applications
    competent computer skills including MS Office or equivalent
    ability to type
    knowledge of administrative procedures
    numeric, oral and written language applications
    Key Competencies

    interpersonal skills
    communication skills - verbal and written
    listening skills
    problem analysis and problem-solving
    attention to detail and accuracy
    data collection and ordering
    customer service orientation
    adaptability
    initiative
    stress tolerance
    What can you expect from us?


    Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.

    Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.
    The opportunity for growth in a business with massive expansion opportunities.
    Structured, paid training (including first aid certification as needed).
    Extra paid birthday time off.
    Free parking onsite.
    Happy, laughing, singing KIDS.

    Please note we are only looking for candidates based out in northern California


    #J-18808-Ljbffr
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