Customer Experience Specialist - Pleasanton, United States - British Swim School of Tri-Valley-Castro Valley

British Swim School of Tri-Valley-Castro Valley Pleasanton, United States

2 weeks ago

Description

About Us:
Parents say British Swim School is quite simply the nation's leading swim school, and as we continue to expand the reach of our life-saving program, we'll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team

The Position:
Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential.

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about services.

Main Job Tasks and Responsibilities

deal directly with customers either by telephone, electronically or face to face

respond promptly to customer inquiries

handle and resolve customer complaints

obtain and evaluate all relevant information to handle product and service inquiries

provide pricing and delivery information

perform customer verifications

set up new customer accounts

process orders, forms, registrations and requests

organize workflow to meet customer timeframes

direct requests and unresolved issues to the designated resource

manage customers' accounts

keep records of customer interactions and transactions

prepare and distribute customer activity reports

maintain customer databases

manage administration

follow up on customer interactions

provide feedback on the efficiency of the customer service process

Education and Experience

High school diploma, general education degree or equivalent

knowledge of relevant computer applications

competent computer skills including MS Office or equivalent

ability to type

knowledge of administrative procedures

numeric, oral and written language applications

Key Competencies

interpersonal skills

communication skills - verbal and written

listening skills

problem analysis and problem-solving

attention to detail and accuracy

data collection and ordering

customer service orientation

adaptability

initiative

stress tolerance

What can you expect from us?

Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.

Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.

The opportunity for growth in a business with massive expansion opportunities.

Structured, paid training (including first aid certification as needed).

Extra paid birthday time off.

Free parking onsite.

Happy, laughing, singing KIDS.

Please note we are only looking for candidates based out in northern California

Each franchise location is independently owned and operated by a franchisee (franchise owner).

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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Customer Experience Specialist - Pleasanton, United States - British Swim School of Tri-Valley-Castro Valley

Description

Guest Experience Specialist