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Pleasanton

    Customer Experience Specialist - Pleasanton, United States - British Swim School of Tri-Valley-Castro Valley

    British Swim School of Tri-Valley-Castro Valley
    British Swim School of Tri-Valley-Castro Valley Pleasanton, United States

    4 weeks ago

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    Description

    About Us:

    Parents say British Swim School is quite simply the nations leading swim school, and as we continue to expand the reach of our life-saving program, well always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team

    The Position:

    Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential.

    General Purpose

    Interact with customers to provide and process information in response to inquiries, concerns and requests about services.

    Main Job Tasks and Responsibilities

    deal directly with customers either by telephone, electronically or face to face

    respond promptly to customer inquiries

    handle and resolve customer complaints

    obtain and evaluate all relevant information to handle product and service inquiries

    provide pricing and delivery information

    perform customer verifications

    set up new customer accounts

    process orders, forms, registrations and requests

    organize workflow to meet customer timeframes

    direct requests and unresolved issues to the designated resource

    manage customers' accounts

    keep records of customer interactions and transactions

    prepare and distribute customer activity reports

    maintain customer databases

    manage administration

    follow up on customer interactions

    provide feedback on the efficiency of the customer service process

    Education and Experience

    High school diploma, general education degree or equivalent

    knowledge of relevant computer applications

    competent computer skills including MS Office or equivalent

    ability to type

    knowledge of administrative procedures

    numeric, oral and written language applications

    Key Competencies

    interpersonal skills

    communication skills - verbal and written

    listening skills

    problem analysis and problem-solving

    attention to detail and accuracy

    data collection and ordering

    customer service orientation

    adaptability

    initiative

    stress tolerance

    What can you expect from us?

    Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.

    Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.

    The opportunity for growth in a business with massive expansion opportunities.

    Structured, paid training (including first aid certification as needed).

    Extra paid birthday time off.

    Free parking onsite.

    Happy, laughing, singing KIDS.

    Please note we are only looking for candidates based out in northern California

    Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

    #J-18808-Ljbffr
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