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Field Service Engineer - Chicago, United States - Ayalytical Instruments Inc
Description
Job Description:
We are seeking a dynamic and skilled In-House / Field Service Technician to become an integral part of our team.
This role involves servicing and maintaining our state-of-the-art measuring instruments, ensuring optimal performance and customer satisfaction. The ideal candidate will be a problem-solver, enthusiastic about technology, and committed to providing exceptional customer service.Key Responsibilities:
Provide comprehensive service and support to customers during field visits and in-house repairs. Efficiently use the company CRM for service quotes, tracking repair statuses, and maintaining a troubleshooting log. Conduct onsite installations, repairs, and preventive maintenance with precision and expertise. Manage a travel schedule of up to 50%, including planning, customer issue documentation, ordering parts, and travel arrangements. Diagnose and solve technical issues, offering timely and effective solutions. Maintain thorough service and expense reports, and actively promote our service offerings. Adhere to all company procedures and protocols, fostering teamwork and information sharing within the technical team. Understand and meet customer needs, providing high-quality recommendations and briefings. Cultivate positive customer relationships, enhancing customer satisfaction and loyalty.
Compensation details:
PIf0896747e20c