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    Field Service Engineer - Chicago, United States - Haemonetics

    Haemonetics
    Haemonetics Chicago, United States

    1 week ago

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    Description

    We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

    Job Details

    Tasks and Responsibilities:

    • Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
    • Serve as a focal point for problem resolution assistance to subsidiary or distributor support
    • Responsible for editing, writing, and modifying Service and Training manuals and SOPs
    • Install, upgrade, repair, and maintain instrument systems in defined territory
    • Provide technical support to staff, contractors and customers
    • Manage the Service Territory including distributor's service staff
    • Respond to service requests and ensure customer satisfaction
    • Manage service parts inventory levels
    • Complete all required documentation in service tool (SFDC) same day as service
    • Provide timely and accurate reports as requested
    • Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
    • Maintains routine contact with existing customer base
    • Accurately complete expense reports weekly
    • All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
    • Preferred Educational Background:
    • BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
    Experiential Background:
    • 2-5 years relevant experience
    • Must be highly motivated and have strong problem solving ability
    • Excellent verbal and written communications skills
    • Must have good technical writing abilities
    • Must be able to work independently and as a team player
    • Computer experience and literacy a must
    • Familiarity with field alignments, electrical/electronics, and mechanical systems
    • Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
    • Travel requirement: 65% depending on geography and customer utilization
    EEO Policy Statement
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