Field Service Engineer - Chicago, United States - S&C

Description

Job Description

Job Summary

S&C Electric is looking for Field Service Engineers join our Power Systems Services (PSS) department. S&C's Power Systems Services (PSS) provides customers with a wide range of electric power industry engineering and construction services. The group also coordinates large orders involving multiple product groups and/or third parties and provides field services for customers. The Field Service Center - Great Lakes Region performs various maintenance and repair of substation and utility electrical equipment. Verbal and written communication skills are required as part of the documentation process associated with the physical work effort. Field service is performed domestically and internationally at times convenient to the customer for scheduled outages and is coordinated with other work efforts occurring on site. This position reports to the Manager-Field Service Northeast Region.

The responsibilities of this position include, but are not limited to, the following:

• Leading, directing, and conducting complex system commissioning and troubleshooting.
• Providing telephone troubleshooting support for customers and service technicians.
• Communicating effectively with customers and others while performing tasks such as troubleshooting, installation support, and system commissioning. Includes extensive field and telephone support.
• Creating clear, concise, and complete commissioning procedures & troubleshooting documentation.
• Creating commercial proposals for service jobs.
• Working effectively in a team environment with other S&C employees, contractors, consultants, customers, and other project personnel.
• Conducting training sessions for both customers and S&C personnel.
• Adhering to standard industry safety practices and S&C safety procedures.

To select this job as one of interest to you, at a minimum, you must have the following:

• Bachelor's degree in engineering from an accredited college, university, technical school, applicable military training.
• Strong computer skills in using both, office programs (Excel, Access and Word) and network communication protocols (DNP3, Modbus, IEC 61850 etc).
• Working knowledge of networking and IP protocols
• Knowledge of power electronic systems and controls for use in power distribution and overcurrent protection.
• Knowledge of utility SCADA systems from the substation computer to the central SCADA servers is preferred.
• Must be proficient with training, communication, and presentation skills.
• A proactive, tenacious, and creative approach to solving problems.
• Proficiency in using test equipment, meters and system analysis tools.
• Possess working knowledge of safety practices and electrical codes.
• Candidate must be willing to travel up to 60% of the time. Typical travel will be on weekdays and within the assigned region, however there may be a business need for travel outside the region as well as on weekends and holidays.
• US Citizen possessing or having the ability to obtain a valid US passport.
• Minimum of 21 years of age with a valid driver's license and a good driving history/record.
• Must be able to successfully pass a Background and Drug Screening
• Experience in automated distribution systems

Major Physical Demands:

• Standing: Some tasks are performed in a standing position for long periods with breaks when need for proper ergonomics when performing the task at hand.
• Heights: Must be comfortable performing tasks at elevated heights and be able to perform work from a ladder, manlift, Scissor lift, or man basket as necessary.
• Lifting: Proper lifting of items up to 50 pounds with understanding that use of "Buddy System" lifts for anything over 50lbs may be needed.
• Walking: Walking of moderate distances (+/- 1 mile).
• Carrying: Carrying of luggage, test equipment, tools, etc. to customer locations.
• Pushing: Use of hand tools that require pushing forces.
• Pulling: Use of hand tools that require pulling forces.
• Bending: Bending or crouching to perform work.
• Reaching: Continuous full range of motion to perform work.
• Handling: Frequent handling of parts, tools, test equipment, etc.
• Environment: Frequent work performed outdoors.
• Technological: Frequent use of laptop and mobile devices i.e. cell phone, tablet

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About Us

In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.

With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership.

S&C's deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.

About the Team

Within the Power Systems Solutions departments, we bring S&C's customers' advanced reliability goals to life. From conducting in-depth, systemwide analyses to overseeing complex engineering, procurement, and construction projects, we work closely with our customers to address their unique challenges and transform the grid together. Leveraging out industry knowledge and product expertise, we continue S&C's tradition of exceptional customer service through trusted engineering and field support.