Jobs
>
Fort Lauderdale

    Customer Service Advisor - Fort Lauderdale, United States - The Health Insurance Guy LLC

    The Health Insurance Guy LLC
    The Health Insurance Guy LLC Fort Lauderdale, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job DescriptionWe're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get startedCompensation:

    $45,000 - $60,000

    Responsibilities:
    • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
    • Keep track of customer accounts and make updates with new account information as necessary
    • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
    • Interact with the sales lead to maintain and improve service and product knowledge
    • Create records of customer interactions and follow up to ensure all questions have been answered
    • Consistently improve cancellation/retention rates and achieve cancellation/retention goals
    • Superb listening skills with the ability to overcome customers' initial concerns and objections
    • Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible
    • Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide
    • Understanding and interpreting customer data
    • CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call
    • Influence customers to recognize the value of our policy. Educate the customer to understand the risks associated with canceling their policy
    • Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms
    • A deep understanding of the product or service being offered and the industry in which the company operates
    • Resell the value of being an insurance policyholder
    • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
    • Communicate frequent customer suggestions to the team to troubleshoot
    • Maintain customer accounts and update them with new account information as needed
    • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
    • Create records of customer interactions and follow up to ensure all questions have been answered
    Qualifications:
    • High school graduate, G.E.D. recipient, or equivalent
    • Must possess exemplary interpersonal skills, communication skills, and active listening skills
    • Experience working in a customer-oriented atmosphere
    • Previous experience working retention for companies like Comcast, AT&T, etc. we want to speak to you
    • Retention/Sales experience of at least 2 years (preferred)
    • Customer Service experience of at least 2 years (preferred)
    • Strong sales savvy and persuasion skills
    • Strong written and oral communication skills
    • Talent for multitasking; typing while talking to customers
    • Proficient with computers, strong keyboarding skills
    • An aptitude for problem-solving and handling objections
    • Strong background in call-center environment and sales-focused
    • Attention to detail
    About Company

    Benefits:

    We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to:

    • Develop a deep understanding of our industry and business operations.
    • Expand your network by interacting with high-level executives and industry professionals.
    • Take on additional responsibilities and projects to enhance your skill set.
    • Participate in training programs and workshops to enhance your personal and professional skills.
    • Collaborate with cross-functional teams and contribute to strategic initiatives.
    • Opportunities for personal and professional growth and development
    • Competitive salary and performance-based bonuses
    • Collaborative and inclusive work environment
    • Chance to make a positive impact in the insurance industry.
  • Holman

    Service Advisor

    4 days ago

    Holman Fort Lauderdale, United States

    **Holman is a global automotive leader that serves both commercial and consumer clients _The Holman Way_ by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jer ...

  • Century West BMW

    Service Advisor

    3 days ago

    Century West BMW North Hollywood, United States

    Century West BMW - BMW Experience Preferred · The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. · Service Ad ...

  • Weston Nissan Volvo

    Express Service Advisor

    2 weeks ago

    Weston Nissan Volvo Davie, United States

    Weston Nissan, one of the largest and best Nissan dealerships in the country is looking to add a Express Service Advisor to our team. This is a fantastic opportunity to join a great company which focuses on helping you grow both personally and professionally. Come work at a compa ...

  • Grieco Ford of Fort Lauderdale

    service advisor

    3 weeks ago

    Grieco Ford of Fort Lauderdale Fort Lauderdale, United States

    Grieco Ford of Fort Lauderdale · Automotive Service Advisor/Writer Qualifications: · Strong work ethic and attendance · Ability to work efficiently and effectively, with a sense of urgency. · Ability to make every customer feel as they are the most important customer of the ...

  • Grieco Chevrolet of Ft. Lauderdale

    service advisor

    3 weeks ago

    Grieco Chevrolet of Ft. Lauderdale Ft. Lauderdale, United States

    Job Responsibilities: · Building strong customer relationships and selling the technician's time. Greet and consult the customers on service needs. Perform a thorough vehicle walk around inspection as part of the write-up. Sell and up sell services by emphasizing value. Keep cus ...

  • Grieco Chevrolet of Ft. Lauderdale

    service advisor

    3 weeks ago

    Grieco Chevrolet of Ft. Lauderdale Fort Lauderdale, United States

    Job Description · Job Description · Job Responsibilities: · Building strong customer relationships and selling the technician's time. Greet and consult the customers on service needs. Perform a thorough vehicle walk around inspection as part of the write-up. Sell and up sell se ...

  • Lithia Motors

    service advisor

    3 weeks ago

    Lithia Motors Lauderdale, ,, United States

    Lithia Motors - JobID: R68479 [Auto Service Technician / Customer Service] As a Service Advisor at Lithia Motors, you'll: Be responsible for initiating automotive services and repairs; Serve as the communicator and liaison between the customer and technician; Develop estimates by ...

  • All Roads

    Service Advisor

    1 week ago

    All Roads Fort Lauderdale, United States

    Fantastic opportunity available in Ft. Lauderdale for a customer-focused, energetic and detail-oriented Service Advisor. Use your excellent communication skills as the first point of contact with our customers for repair activities. You will be experienced with CDK and mechanical ...

  • All Roads

    Service Advisor

    3 weeks ago

    All Roads Fort Lauderdale, United States

    Fantastic opportunity available in Ft. Lauderdale for a customer-focused, energetic and detail-oriented Service Advisor. Use your excellent communication skills as the first point of contact with our customers for repair activities. You will be experienced with CDK and mechanical ...

  • Lithia & Driveway

    Service Advisor

    1 week ago

    Lithia & Driveway Fort Lauderdale, United States

    Dealership:L0503 Audi Fort Lauderdale · Audi Fort Lauderdale · Service Advisor · Helping satisfied customers drive away with a smile on their faces is what we do - join a team focused on earning customers for life · Responsibilities: · As a Service Advisor you will be responsible ...

  • All Roads

    Service Advisor

    2 weeks ago

    All Roads Fort Lauderdale, United States

    Fantastic opportunity available in Ft. Lauderdale for a customer-focused, energetic and detail-oriented Service Advisor. Use your excellent communication skills as the first point of contact with our customers for repair activities. You will be experienced with CDK and mechanical ...

  • Grieco Chevrolet of Ft. Lauderdale

    service advisor

    2 weeks ago

    Grieco Chevrolet of Ft. Lauderdale Fort Lauderdale, United States

    Job Description · Job DescriptionJob Responsibilities: · Building strong customer relationships and selling the technician's time. Greet and consult the customers on service needs. Perform a thorough vehicle walk around inspection as part of the write-up. Sell and up sell servic ...

  • Nextran Corporation

    Service Advisor

    3 weeks ago

    Nextran Corporation Fort Lauderdale, United States

    Are you looking to further develop your profession into a career? Are you driven by opportunity? · Nextran Truck Centers is hiring · Our Employees Benefit from: · Career Paths · || · Network of 25 Dealerships · || · Disability Insurance · || · Paid Time Off (2wks 1st yea ...

  • Grieco Ford of Fort Lauderdale

    service advisor

    2 weeks ago

    Grieco Ford of Fort Lauderdale Fort Lauderdale, United States

    Job Description · Job DescriptionGrieco Ford of Fort Lauderdale Automotive Service Advisor/Writer Qualifications: · Strong work ethic and attendance · Ability to work efficiently and effectively, with a sense of urgency. · Ability to make every customer feel as they are the mo ...

  • Lithia Motors

    Service Advisor

    1 week ago

    Lithia Motors Fort Lauderdale, United States

    Dealership: · L0503 Audi Fort Lauderdale · Audi Fort Lauderdale · Service Advisor · Helping satisfied customers drive away with a smile on their faces is what we do - join a team focused on earning customers for life · Responsibilities: · As a Service Advisor you will be re ...

  • All Roads

    Service Advisor

    1 week ago

    All Roads Fort Lauderdale, United States

    · Fantastic opportunity available in Ft. Lauderdale for a customer-focused, energetic and detail-oriented Service Advisor. Use your excellent communication skills as the first point of contact with our customers for repair activities. You will be experienced with CDK and mechani ...

  • BMS Partners

    Service Advisor

    3 weeks ago

    BMS Partners Fort Lauderdale, United States

    Job Description · Job Description · Broward Motorsports is looking for a hungry, motivated person to fill the role of Service Writer. · We are a Multi Line Dealership Selling Honda, Suzuki, Kawasaki, Yamaha, Polaris, BRP Can-Am and BRP Sea-Doo Motorcycles, ATV's, Dirt Bikes, Sco ...

  • Nextran Corporation

    Service Advisor

    1 week ago

    Nextran Corporation Fort Lauderdale, United States

    Are you looking to further develop your profession into a career? Are you driven by opportunity? · Nextran Truck Centers is hiring · Our Employees Benefit from: · Career Paths · || · Network of 25 Dealerships · || · Disability Insurance · || · Paid Time Off (2wks 1st yea ...

  • Nextran Truck Centers

    Service Advisor

    1 week ago

    Nextran Truck Centers Fort Lauderdale, United States

    Job Description · Job DescriptionNextran Truck CentersService Advisor - Fort LauderdaleAre you looking to further develop your profession into a career? Are you driven by opportunity?Nextran Truck Centers is hiringOur Employees Benefit from:Career Paths || Network of 25 Dealershi ...

  • The Pete Store

    Service Advisor

    3 weeks ago

    The Pete Store Fort Lauderdale, United States

    Overview: · The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today. Our secret to success isnt much of a secret at all: We prioritize hiring, training, and supporting great people above everything ...