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- Assists Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction. Accepts customer vehicles, recognizes problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.
- Recognize problems accurately, and clearly describe them on the repair order.
- Estimate costs and completion times at point of sale. Clearly communicate them to customer.
- Assign jobs to technicians based on skill level and current resource utilization. Review work-in-progress to ensure quality and timeliness.
- Assist in the preparation of parts orders.
- Open & close all customer paid, warranty, and internal repair orders.
- Follow procedures for quick & efficient handling of service items, including tagging and proper storage of these items.
- Become familiar and efficient with all phases of the computer system required for service & parts management.
- Ask for clarification if there are any questions which need to be answered.
- Delivery of service, which includes quality checks, customer check-out and processing, follow-up phone calls to customers and problem-resolution.
- Notify customers ASAP of any changes, delays, or additional work needed. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
- Give special attention to repeat repairs to ensure the situation is corrected.
- Obtain authorization from customers before performing any repairs, obtain signature when possible.
- Explain repair orders to customer upon delivery of vehicles and answer all questions and ensuring they are in a better condition in which they were received.
- Make certain work assignments are correct and complete.
- Provide superior customer service to both internal and external customers.
- Greet customers immediately, in a courteous and friendly manner.
- Handle telephone, email and text transactions quickly, and courteously.
- Good attitude, good with people and an ability to think on your feet.
- Extremely high attention to detail and be able to work in a fast-paced environment.
- Driver's License (without major violations).
- Common sense and a good business sense. The ideal candidates will show they understand basic principles of sales and service production.
- Team player. All departments must run and work well together.
Service Advisor - Fort Lauderdale, United States - BMS Partners
Description
Job DescriptionJob Description
Broward Motorsports is looking for a hungry, motivated person to fill the role of Service Writer.
We are a Multi Line Dealership Selling Honda, Suzuki, Kawasaki, Yamaha, Polaris, BRP Can-Am and BRP Sea-Doo Motorcycles, ATV's, Dirt Bikes, Scooters, Side By Sides, Jet Skis and Boats.
Be part of an exciting Service Team, working with skilled Technicians in a high volume Service Department.If you are motivated, good with people and want to learn and grow in a Family style atmosphere, then contact us today.
We are looking to add another Service Writer to our Team.Job Duties:
Requirements:
EXPERIENCE IS PREFERRED
WE FULLY TRAIN
NO COLLEGE DEGREE REQUIRED
Full Benefits Package:
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