service advisor - Fort Lauderdale, United States - Grieco Chevrolet of Ft. Lauderdale

Description

Job Description

Job Description


Job Responsibilities:
Building strong customer relationships and selling the technician's time. Greet and consult the customers on service needs. Perform a thorough vehicle walk around inspection as part of the write-up. Sell and up sell services by emphasizing value. Keep customers updated on services. Field all live service calls.

Take ownership of the customers experience by carrying out those additional assignments that allows the dealership to leave an impressionable experience with the customer.

Job Requirements:
Ensure that customers receive prompt, courteous and effective service.
Drive the sale of the technician's time to meet department sales forecast.

Prioritize required services and be prepared to provide options upon request keep customer informed om completion times, service expenses and possible changes.

Ensure the customer has a positive dealership experience.
Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.

As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.

We have determined some factors that may enable your success as a Service Advisor:
One year of experience in a service advisor role strongly preferred
Must have computer proficiency
Valid Driver's License

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