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Bothell

    Guest Service Administrator - Bothell, United States - Elle Marie Hair Studio

    Elle Marie Hair Studio
    Elle Marie Hair Studio Bothell, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Position Purpose: The overall responsibility of the Guest Service Administrator is always to uphold a professional image by providing excellent customer service and overall leadership to both stylists and guests. Responsibilities also include administrative duties and managing of facilities as defined.

    Principal Duties and Responsibilities:


    • Manage high volume of inbound calls in a timely manner


    • Effectively communicate and respond actively with all employees on a day to day basis


    • Follow all Elle Marie Intelligent verbiage scripts while handling inbound calls.


    • Maintain a clear understanding of all promotional programs and marketing and advertising efforts


    • Communicate any pertinent information regarding guests to Stylist and Management Teams


    • Client Issues – discuss problems with guests, answer questions and present "win-win "solutions


    • Adhere to all company policies and procedures.


    • Create a positive and engaging experience with every guest you speak with.

    Knowledge and Skills Required:


    • Energetic, motivated, sales driven with a warm, bubbly personality, positive attitude and strong work ethic


    • Friendly and easy going


    • Ability to multi-task


    • Strong work ethic and attention to detail; with the ability to organize


    • Excellent customer service skills


    • Strong PC skills


    • Must be able to multi-task and have Excellent verbal skills


    • Team Player, Dependable and Organized


    • Strong Communication and interpersonal skills


    • Neat in appearance


    • Must have a flexible work schedule and able to work evenings and weekends

    Company DescriptionFamily Founded. Employee Centered. Education Based. Community Driven. Elle Marie Hair Studio is a full-service hair salon with with locations serving Alderwood/Lynnwood, Mill Creek/Bothell, Lake Stevens/Snohomish, and Woodinville. We specialize in on-trend hair color, haircuts, balayage, and hair extensions.

    Company Description

    Family Founded. Employee Centered. Education Based. Community Driven. Elle Marie Hair Studio is a full-service hair salon with with locations serving Alderwood/Lynnwood, Mill Creek/Bothell, Lake Stevens/Snohomish, and Woodinville. We specialize in on-trend hair color, haircuts, balayage, and hair extensions.
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