Jobs
>
San Francisco

    Events Manager - San Francisco, United States - Marriott

    Marriott
    Marriott San Francisco, United States

    2 weeks ago

    Default job background
    Description

    Job Number

    Job Category Event Management

    Location Palace Hotel a Luxury Collection Hotel San Francisco, 2 New Montgomery Street, San Francisco, California, United States

    Schedule Full-Time

    Located Remotely? N

    Relocation? N

    Position Type Management

    JOB SUMMARY

    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.

    This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
    OR


    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

    CORE WORK ACTIVITIES

    Managing Event Logistics and Operations

    • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
    • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
    • Adheres to all standards, policies, and procedures.
    • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
    • Manages group room blocks and meeting space for average to large-sized assigned groups.
    • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
    • Uses his/her judgment to integrate current trends in event management and event design.
    • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
    • Participates in customer site inspections and assists with the sales process as necessary.
    • Performs other duties as assigned to meet business needs.
    • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

    Ensuring and Providing Exceptional Customer Service

    • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
    • Empowers employees to provide excellent customer service.
    • Sets a positive example for guest relations.
    • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
    • Makes presence known to customer at all times during this process.
    • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
    • Follows up with customer post-event.
    • Responds to and handles guest problems and complaints.
    • Uses personal judgment and expertise to enhance the customer experience.
    • Stays available to solve problems and/or suggest alternatives to previous arrangements.
    • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Ensures hourly employees understand expectations and parameters for event activities.

    Leading Event Management Teams

    • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
    • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
    • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

    Supporting and Coordinating with the Sales and Marketing Function

    • Assists in the sales process and revenue forecasting for customer groups.
    • Up-sells products and services throughout the event process.
    • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

    Conducting Human Resources Activities

    • Reviews comment cards and guest satisfaction results with employees.
    • Observes service behaviors of employees and provides feedback to individuals and/or managers.
    • Assists in the development and implementation of corrective action plans.
    • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
    • Works with the property staff and customers to address operational challenges associated with his/her group.
    • Performs other duties as assigned to meet business needs.
    The salary range for this position is $70,000 to $80,000 annually.

    This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation.

    Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
    _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._

    The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories.

    Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

    From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures.

    If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.

    In joining The Luxury Collection, you join a portfolio of brands with Marriott International.


    Be where you can do your best work,
    begin your purpose,
    belong to an amazing global team, and
    become the best version of you.

  • Cavallo Point

    Events Manager

    1 week ago

    Cavallo Point Sausalito, United States

    **Standard Requirements**: · 1. Facilitating communication before, during and post event with clients and pertinent lodge staff to ensure a high level of service. · 2. Maximizing Banquet Food & Beverage and Meeting Room Rental revenues · 3. Menu planning, agenda setting, pre-plan ...

  • SPECTRAFORCE

    Events Manager

    1 week ago

    SPECTRAFORCE San Francisco, United States

    Job Title: Events Manager · Duration: 6 Months Assignment (Potential of extension or conversion) · Location: Pleasanton, CA % Onsite) · Description: · Join the Experience Marketing team to lead the strategy and management of employee scheduling and the execution of the VIP pr ...

  • Ascend Talent Solutions

    Event Manager

    2 weeks ago

    Ascend Talent Solutions San Francisco, United States

    Our client, a leading commercial real estate management and development company with a Class A portfolio committed to sustainability and diversity needs a strong multitasking Event Manager for their west coast portfolio with active facilities and space management. · Job Descript ...

  • Marriott International Inc

    Events Manager

    1 week ago

    Marriott International Inc San Francisco, United States

    Job Number · Job Category · Event Management · Location · Palace Hotel a Luxury Collection Hotel San Francisco, 2 New Montgomery Street, San Francisco, California, United States · VIEW ON MAP · Schedule · Full-Time · Located Remotely? · N · Relocation? · N · Position Type ...

  • Marriott International Inc

    Events Manager

    1 week ago

    Marriott International Inc San Francisco, United States

    Job Description · JOB SUMMARY · Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily ...

  • FusionTech

    Training Event Manager

    1 week ago

    FusionTech Oakland, United States

    Training Event Managers (m,w,d) in Oakland · Your tasks: · Assisting guests on-site · Participation in event execution · Planning, organizing, and executing events · Corresponding with guests · Invoicing · Your profile:Organizational talent · Quick comprehension and sense of resp ...

  • Sessions II

    Events Manager

    1 day ago

    Sessions II San Francisco, United States

    Job Description · Job DescriptionWe are looking for an experienced Event Manager to organize excellent events. In collaboration with the Events and Skywalker Hospitality Teams at Sessions in the Presidio Restaurant, you will be responsible for every aspect of an event, from choos ...

  • Palace Hotel, San Francisco

    Events Manager

    1 week ago

    Palace Hotel, San Francisco San Francisco, United States Full time

    Job Number · Job Category Event Management · Location Palace Hotel a Luxury Collection Hotel San Francisco, 2 New Montgomery Street, San Francisco, California, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · Job S ...

  • Softpath System LLC

    Corporate Event Manager

    1 week ago

    Softpath System LLC San Francisco, United States

    1.) This role will be highly collaborative and technical, the first point of contact for incoming Event Support ServiceNow requests for Mission Rock. In addition, responsible for supporting critical partnerships with key stakeholders for internal events and meetings. This person ...

  • Harness

    Events Marketing Manager

    4 days ago

    Harness San Francisco, United States

    Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers' pace of innovation while im ...

  • SHACK15

    Commercial Events Manager

    1 week ago

    SHACK15 San Francisco, United States

    WHO WE ARE · SHACK15 is a social club rooted in Silicon Valley with a global community and a strong focus on hospitality. We are passionate about supporting the next generation of start-ups, entrepreneurs, founders, artists, and changemakers and bringing together our local commun ...

  • SHACK15

    Commercial Events Manager

    3 days ago

    SHACK15 San Francisco, United States

    WHO WE ARE · SHACK15 is a social club rooted in Silicon Valley with a global community and a strong focus on hospitality. We are passionate about supporting the next generation of start-ups, entrepreneurs, founders, artists, and changemakers and bringing together our local commun ...

  • SPECTRAFORCE

    Event Program Manager

    2 weeks ago

    SPECTRAFORCE San Francisco, United States

    Title: Event Program Manager · Duration: 6-12 months with the high possibility of extension or conversion · Location: 100% Remote · Responsibilities: · • Event Leadership and Management // Manage and deliver company-wide employee events (assigned by Head of Events) of varying siz ...

  • AssemblyAI

    Event Marketing Manager

    1 week ago

    AssemblyAI San Francisco, United States

    [Full Time] Event Marketing Manager at AssemblyAI (United States) | BEAMSTART Jobs · Event Marketing Manager · AssemblyAI United States · Date Posted · 31 Oct, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Experien ...

  • RevenueCat

    Senior Manager, Events

    1 week ago

    RevenueCat San Francisco, United States

    [Full Time] Senior Manager, Events at RevenueCat (United States) | BEAMSTART Jobs · Senior Manager, Events · RevenueCat United States · Date Posted · 17 Nov, 2022 · Work Location · San Francisco, United States · Salary Offered · $170000 — $191000 yearly · Job Type · Full Time · ...

  • Datadog

    Event Marketing Manager

    1 week ago

    Datadog San Francisco, United States

    New York, New York, USA; San Francisco, California, USA · The Datadog Events Team is looking for an Event Marketing Program Manager to support Datadog's customer events, including our flagship annual conference, DASH. The position will report to the Director of Event Marketing. T ...

  • Harness

    Events Marketing Manager

    4 days ago

    Harness San Francisco, United States

    Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers' pace of innovation while im ...

  • SHACK15

    Commercial Events Manager

    1 week ago

    SHACK15 San Francisco, United States

    WHO WE ARE · SHACK15 is a social club rooted in Silicon Valley with a global community and a strong focus on hospitality. We are passionate about supporting the next generation of start-ups, entrepreneurs, founders, artists, and changemakers and bringing together our local commu ...

  • One Haus Recruiting

    Assistant Events Manager

    6 days ago

    One Haus Recruiting San Francisco, United States

    Job Title: Assistant Event Manager · Salary: $80-90k ($55k base + Commission) · Location: San Francisco, CA · Objective: To support the administrative needs and sales goals of the Events Department. · Responsibilities: · 1. Review the previous day's events and enter the sal ...

  • Instrumentl

    Events and Community Manager

    1 week ago

    Instrumentl San Francisco, United States

    [Full Time] Events and Community Manager at Instrumentl (United States) | BEAMSTART Jobs · Events and Community Manager · Instrumentl United States · Date Posted · 02 Aug, 2023 · Work Location · San Francisco, United States · Salary Offered · $50000 — $70000 yearly · Job Type · ...