Customer Support Specialist - Amherst, NY, United States - International Imaging Materials, Inc

International Imaging Materials, Inc Amherst, NY, United States

1 week ago

Full time

Description

At ARMOR-IIMAK, we innovate and manufacture Thermal Transfer Ribbons, Direct Thermal Films & Industrial & Digital Inkjet Inks for products used every day. Whether it is a large sign, advertisement displaying your company or clothing designed for a friend, team, or organization, our ink technology makes visions, a reality. As a dynamic organization with a global presence, our passion & determination to design, manufacture, and sell the highest quality products across a diverse set of industries is what we do.

What you'll do:

As a Customer Support Specialist, you will work in conjunction with an Account Manager to ensure that ARMOR-IIMAK's customers are being provided with a high level of care and support. Our team approach to service ensures that our internal and external customers are provided with the tools and resources they need to be successful. Our Customer Support Specialists are trained and encouraged to focus on the customer experience through building relationships, maintaining a focus on quality, and acting as a trusted advisor. Our ideal candidate is energetic, has a glass-half full mentality and thrives in a fast paced, fun, team environment.

Engage with ARMOR-IIMAK customers while providing sales support through a variety of channels: e-mail, web, phone, etc.
Process incoming orders with accuracy– Verify and maintain customer profile information in management system
Input orders following customer instructions, internal policies such as shipping cutoffs and core value
Review pricing quotes and troubleshoot pricing discrepancies
Create and maintain customer part number linking in our systems
Perform tasks related to monitoring and releasing order from customer, manufacturing and credit hold
Interface with Customer Care Planning to secure delivery dates and Shipping to determine shipping methods and freight quotes
Review and release orders received from the web and process EDI orders
Provide sales support with Account Managers in reference to administration and account maintenance
Field calls, support assigned primary and secondary accounts, answer application, printer, and ribbon questions, cross reference competitor inks and part numbers and when appropriate, advise customers on how to switch to core products for cost savings
Other order inquires i.e. - pricing, product availability, shipping and tracking information
Process customer complaints in a timely and professional manner, work to establish positive communication with customers
Communicate customer issues– i.e. complaints, competitive information, samples, etc.

Who you are:

You are a people person, who enjoys helping others
You are organized, driven and enjoy finding solutions and meeting the needs of your customers
You are an excellent communicator both verbally and when writing
You are comfortable working on a computer and find it easy to navigate through more than one system at a time
You have great time management skills and enjoy collaborating with your team

What you have:

At least two years of previous experience in a customer service role required, Associates or Bachelor's degree a plus
Goal oriented, self-motivated, and able to meet deadlines while prioritizing and managing multiple tasks
Must be able to demonstrate a persistent, assertive & confident approach towards selling.
Strong analytical and PC skills. Experience with Microsoft-AX, Microsoft Office suite, and CRM software is a plus
Strong attention to detail and excellent organization skills.
Excellent verbal, written and interpersonal skills with the ability to establish rapport with customers and interact effectively with all levels in organization

What we offer:

Health, Vision, Dental Insurance
401(k) Match
Wellness Program/Incentives
Paid Lunch Breaks
Paid Time Off
Shift Premiums
On-Site Fitness Facility
Continued Learning Opportunities
Tuition Assistance Program
Employee Appreciation Programs
ARMOR-IIMAK Safety Program
Employee Assistance Program

Pay Transparency: Additional factors such candidates work experience, education/training, job-related skills, as well as market and business considerations may influence compensation offered.

ARMOR-IIMAK is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Compensation details: 24-26 Yearly Salary

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