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Cape Coral

    Customer Accounts Manager - Cape Coral, United States - Aaron's

    Aaron's
    Aaron's Cape Coral, United States

    3 weeks ago

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    Description
    The salary range for this role is $14.50 to $15.25. This position is also eligible for incentive pay based on performance.


    Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

    As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

    Skills for Success

    Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential.

    Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

    The Work

    Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

    Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

    Second up to the General Manager

    Build authentic customer relationships to support customers in their ownership goals and drive sales

    Manage the collections process by counseling customers to gain timely lease/merchandise renewals

    Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

    Contact customers who have not renewed merchandise agreements

    Maintain customers contact over the phone and through home visits

    Update customers information and maintain accuracy

    Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

    Clean and certify merchandise in the cleaning station for all merchandise personally returned

    Complete and maintain weekly vehicle maintenance sheet and route sheets daily

    Load, secure and protect product in company vehicle

    Safely operate company vehicle

    Assist the Sales Team as needed

    Any other reasonable duties requested by management

    Requirements


    United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record).

    Canada at least the age of 18.

    Must meet DOT requirements to obtain certification in required states (United States)

    Ability to work schedule of hours varying from 8 am to 9 pm

    Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

    Two years of college or two years of previous management experience preferred

    High School diploma or equivalent preferred

    Excellent interpersonal and communication skills

    High energy with the ability to effectively perform all functions of the store and multitasking effectively

    Proper telephone etiquette

    Uphold the Aaron's Brand and protect company assets

    Maintain a professional appearance

    Proficient computer skills
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