- Provide customer support for managed and hosted access control systems
- Provide remote support to installers during commissioning
- Review system implementation with customers and ensure compliance with customer requirements
- Communicate issues with Installation and/or service teams as necessary
- Complete work orders, recording time and materials uses accurately
- Provide administration of ProWatch access control software for State of Delaware
- Minimum have 5 years of experience administering Honeywell Pro-Watch access control system
- Experience in configuring access control and surveillance systems
- High school diploma or equivalent
- Due to job site and Federal contractual requirements, COVID-19 vaccination strongly preferred
- Demonstrated computer skills including an understanding of networks and topology
- Excellent interpersonal skills, including external and internal communication (written and verbal)skills
- Demonstrate a desire to learn the industry that C&B serves
- Willing and able to work a flexible schedule when required to meet our customer's needs (nights, weekends, over-night, etc.)
- Present oneself in a professional and neat manner
- Solid organization, attention to detail and multi-tasking skills
- Excellent written and verbal skill required with the ability to communicate and understand detailed instructions
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Managed Services Support Administrator - Dover, United States - The Cook & Boardman Group, LLC
Description
Summary
The Managed Services Administrator has the technical aptitude, skills and experience to manage access control and video systems for our security integration division customers in commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This individual will have primary responsibility for supporting the State of Delaware managed access account and will work in the office. Training customers, managing day to day adds/changes, and troubleshooting issues remotely will be key responsibilities.
Essential Functions
Minimum Qualifications
Knowledge, Skills and Abilities
Physical Demands
Spends more than 2/3 of time sitting. Spends approximately 1/3 of time walking and talking/hearing. Occasional lifting required of items 25-50 pounds.
Work Environment
General office environment. However, may require driving to project sites. Worker is subject to occasional heavy lifting.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
