Guest Services Agent - Windsor, United States - Wyndham Hotels & Resorts

Wyndham Hotels & Resorts Windsor, United States

3 days ago

Description

** Guest Services Agent**

Location: Windsor Locks, CT, US, 06096

Property Name: La Quinta by Wyndham Hartford - Bradley Int'l Airport Req Id: 18675

La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Hartford - Bradley Int'l Airport location in Windsor Locks , Connecticut .

**Job Summary**

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Education & Experience**

College course work in related field helpful.

Experience in a hotel or a related field preferred.

High School diploma or equivalent required.

Computer experience required.

Customer Services experience preferred.

**Physical Requirements**

Flexible and long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

**General Requirements**

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

**Fundamental Requirements**

Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Review Front Office log and Trace File daily.

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

Follow all cash handling and credit policies.

Be aware of all rates, packages and special promotions as listed in the Red Book.

Be familiar with all in-house groups.

Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

Be familiar with hospitality terminology.

Have knowledge of emergency procedures and assist as needed.

Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Use proper two-way radio etiquette at all times when communicating with other employees.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Be able to complete a bucket check, room rate verification report, and housekeeping report.

Balance and prepare individual paperwork for closing of shift according to hotel standards.

Maintain and market promotions and guest programs.

Maintain a clean work area.

Assist guests with safe deposit boxes.

**COMPANY OVERVIEW:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Registry Collection Hotels, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Alltra, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

**Job Location:** La Quinta by Wyndham Hartford - Bradley Int'l Airport , 64 Ella Grasso Turnpike , Windsor Locks , Connecticut 06096

**Employment Status:** Full-time

Service Desk Agent Trainee

2 days ago

GalaxEons Hartford, United States

What You Will Do: · **Position Overview**: · GalaxE.Solutions and its Outsource to America(O2A) workforce development program is building the next generation of IT engineers by providing training to non-IT professionals to fill in-demand roles that are currently being outsourced ...
Guest Service Agent

2 days ago

Waterford Fire Service Windsor, United States

** Guest Service Agent** · ** Guest Service Agent** · ** Sheraton Hartford Hotel at Bradley Airport** · 1 Bradley International Airport · Windsor Locks , CT 06096 · Telephone · Website · Managed by · **Sheraton Hartford Hotel at Bradley Airport** · **Current Job Openings ...
PT Ramp Service Agent, BDL

1 week ago

TREGO DUGAN AVIATION of GRAND ISLAND, Inc. Windsor, United States

Ramp Operations Agent · General Purpose of Job: · The Ramp Operations Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (G ...
Guest Service Agent

3 days ago

Waterford Fire Service Windsor Locks, United States

** Guest Service Agent** · ** Guest Service Agent** · ** Hartford Marriott Downtown** · 200 Columbus Blvd. · Hartford , CT 06106 · Telephone · Website · Managed by · **Hartford Marriott Downtown** · **Current Job Openings** · **Search Other Jobs** · Posted March 3, 202 ...
Guest Services Agent

1 week ago

Wyndham Hotels & Resorts Windsor Locks, United States

** Guest Services Agent** · Location: Windsor Locks, CT, US · Property Name: La Quinta by Wyndham Hartford - Bradley Int'l Airport Req Id: 14728 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Hartford - Bradley Int'l A ...
Guest Services Agent

1 week ago

Blue Sky Hospitality Solutions Front Royal, United States

About the Guest Services Position · DoubleTree by Hilton Front Royal -- We're looking for a friendly, team-oriented Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical dut ...
Bearingstar Customer Service Agent

1 week ago

Arbella Insurance Enfield, United States

As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with th ...
Customer Service Agent

1 week ago

Lee Spring Company Farmington, United States

02-Mar-2022 to Until Filled (CST) · Production · Farmington, CT, USA · $14.00-$16.00 · Hourly · Full Time · *Medical Insurance, Paid Time Off, Vacation Days, Holiday Pay, 401k Plan and ancillary benefits.* · Lee Spring is seeking an Customer Service Agent to join our Farmi ...
Customer Service Agent

1 week ago

Lee Spring Company Bristol, United States

Job description · Lee Spring is seeking Customer Service Agent to join our team. · About us: · Lee Spring manufactures and distributes mechanical springs, wire forms, stampings and fourslide parts worldwide. We offer an extensive product line of more than 25,000 inventoried pr ...
Passenger Service Attendant

1 week ago

Huntleigh Usa Corporation Windsor Locks, United States

**Job Title: Passenger Service Attendant - Wheelchair Agent ( $15.69 per hours plus tips)** · **Position Objective**: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort. · **PRIMARY DUTIES AND RESPONSIBI ...
Hotel Guest Service Agent

1 week ago

Courtyard by Marriott West Springfield, United States

Hotel Guest Service Agent Overnight (11pm-7am) \$18.00/hr. Seeking a night owl to join our staff as a Guest Service Representative (Overnight 11pm-7am) The overnight Guest Service Representative is often the only hotel staff member on site during the overnight hours, and is respo ...
Account Underwriter

1 day ago

The Travelers Companies, Inc. Hartford, United States

Who Are We? · - Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
Billing Specialist- Group Benefits

18 hours ago

The Hartford Hartford, United States

Billing Analyst - OB10KN · Billing Specialist - OB09ON · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish ...
Agile Coach

3 days ago

The Travelers Companies, Inc. Hartford, United States

Who Are We? · - Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
Vp, Commercial Regions

2 days ago

CVS Health Hartford, United States

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — ...
Loan Originator

3 days ago

Supreme Lending Hartford, United States

Under the direction of the branch and/or production manager, performs office or non-manual work directly related to the management or general business operations of Supreme Lending and its customers and markets and promotes Supreme Lending products and services to its client base ...
Rental Sales Representative

1 week ago

Ryder System Hartford, United States

**Summary** · The Rental Sales Representative is responsible for acting as the front line sales agent for the rental of vehicles to the Company's current lease and commercial rental accounts, as well as potential commercial rental customers and consumer household needs. This requ ...
Lead SQL Developer

1 week ago

GSK Solutions INC Hartford, United States

**Job Title: Lead SQL Developer (Hybrid Onsite - Locals Only)** · **Location: Hartford, CT** · **Duration: 12 Months+** · **Client: State of Connecticut** · **PROJECT/SYSTEM/PROGRAM OVERVIEW** · DCF Information Systems provides technology expertise and services as well as an info ...
Sr. Service Center Agent

6 days ago

Blackhawk Network Springfield, United States

Overview: · Responsible to identify specific key point to support Order decisioning team in all channels. This positions also support the review of decisions made by our automated system and manual reviews as well. · Qualifications: · Strong client relations and communication ...
SENIOR ETL/REPORT DEVELOPER

2 days ago

Novalink Solutions LLC Hartford, United States

2. PROJECT/SYSTEM/PROGRAM OVERVIEW · The Department of Children and Families depends on the core, mission-critical applications, LINK and IV-E, Connecticut's Federally-reimbursed SACWIS (Statewide Automated Child Welfare Information System). Implemented in 1996, available on ever ...