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    Customer Support Specialist - Boston, United States - Promoboxx

    Promoboxx
    Promoboxx Boston, United States

    1 month ago

    Default job background
    Full time
    Description

    Are you a hard-working individual with strong communication skills? Promoboxx is on the lookout for a rockstar Customer Support Specialist. Promoboxx is the only retail marketing platform powered by brands, that allows brands to support local retailers with their online marketing efforts. Currently, we're making waves with brands like Ray-Ban, Husqvarna-Motorcycles, Chevrolet, Trek Bicycles, Carhartt, The North Face, and more

    Job Description:

    The Customer Support Specialist role is an entry-level, full-time position on the Promoboxx Customer Support Team. The primary responsibilities include monitoring inbound emails, voicemails, and chats, becoming a product expert in the Promoboxx platform, conducting 1:1 platform training, updating account information, and supporting our internal team members with platform questions or technical difficulties.

    Responsibilities

    • Work with our team supporting some of the best-known consumer brands and their retailers
    • Learn the Promoboxx platform and gain hands-on experience with social media marketing
    • Monitor our Support inbox and reply to emails using provided templates
    • Make outgoing calls to train Retailers 1:1 per request
    • Answer general questions about the Promoboxx platform and its functionality for external and internal users
    • Assist with other necessary work as needed

    How will you know if you are cut out for this role?

    • You're ambitious and have excellent written and verbal communication skills
    • You're seeking the opportunity to make an impact, be hands-on and continuously learn
    • Articulate and charismatic on the phone
    • Uses patience and empathy when interacting with customers
    • Willingness to learn and work at a rapid pace, while implementing time management
    • Ability to function as both an individual contributor and a member of the team

    Qualifications:

    • 1+ years of experience ideally in a customer-facing capacity
    • Bachelor's Degree preferred
    • Strong analytical skills
    • Proficiency with Excel/Sheets and/or Zendesk preferred
    • A technologically inclined mind

    Promoboxx Benefits:

    • Competitive base and health benefits, stock options, 401K match program
    • 100% remote
    • Unlimited flexible PTO
    • An open, fun, collaborative work environment with an amazing team and experienced leadership to help you succeed and grow
    • Opportunity for career advancement and experience
    • Daily exposure to Upper Management
    • Employee rewards program and other professional development opportunities.
    • Promoboxx swag
    • Full tech package

    About Promoboxx:

    Promoboxx is a software platform with supporting services for brands to engage their independent retailers with brand-compliant digital marketing, driving better business outcomes by reaching the right consumers via the trusted channel of brands' local retailers. With Promoboxx, channel managers and brand marketers can easily organize and engage their retailer networks; build, manage, and optionally fund organic and paid digital campaigns through their local retailers; then report and assess the business outcomes and KPIs.

    Brands today make assets available, but lack insights on how or even if retailers use those assets. In contrast, Promoboxx drives additional revenue via rich, brand-compliant retailer marketing activity. Over 100 leading brands including Champion Petfoods, The North Face, KIA, and Chevrolet have used Promoboxx to deliver more than 3 million campaigns across over 27,000 retailers.

    Promoboxx is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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