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IT Support Specialist
4 days ago
TEKsystems Cambridge, United States: Provide exceptional customer service at employees desks and remotely over the · phone using remote desktop tools. · Assist employees with installation, configuration, and troubleshooting of computer hardware · laptops, desktops, peripherals, printers, mobile devices, and co ...
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IT Support Specialist
1 week ago
Scilligence Cambridge, United StatesReporting Relationship: This position will report to the IT Manager · Job Description: We are looking for an IT Support Specialist to join our Cambridge team in Massachusetts. The primary role of this position will be to support our developed applications when it applies to info ...
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Supported Employment Specialist
1 week ago
Cambridge Health Alliance Cambridge, United States Full timeLocation: CHA Cambridge Hospital · Work Days: M-F · Category: Human and Social Services · Department: RISE · Job Type: Full Time · Work Shift: Day · Hours/Week: 40.00 · Union: Yes · Union Name: CH Laborers 380 · Seeking a Supported Employment and Education (SEE) Sp ...
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Instrument Support Specialist
2 weeks ago
Russell Tobin Cambridge, United StatesThe Scientific Team at Russell Tobin & Associates is supporting a world-class pharmaceutical organization that has an opening for Instrument Support Specialist (FACS) near Boston, MA 02120 · Responsibilities: · Perform routine maintenance on FACS equipment, including timely start ...
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Lab Support Specialist
3 weeks ago
TEKsystems Cambridge, United States ContractDescription: · -This person will be assisting with the influx of tickets and projects in the Labs at Wave Life Sciences. Wave has offices in Cambridge (closer to Belmont and has free parking) and Lexington. They have one senior resource who has been there for 3 years and will be ...
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IT Support Specialist
1 week ago
Insource Services, Inc. Boston, United StatesJob Description · Job DescriptionThis is an evergreen position that is always posted due to our rapidly changing hiring needs and growth. · Are you a problem solver that loves challenges daily? Then Insource is a fit for you. We are looking for people who "Do the right thing at t ...
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IT Lab Technical Support Specialist
6 days ago
Maverick Technology Partners Cambridge, United StatesOur client requires an experienced onsite IT Lab Technical support resource, primarily for research labs (non-GxP). The resource will work with IT Tech lead and support full life cycle of Lab computer systems. This includes working w/ lab vendors to install lab computer/software, ...
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Program Support Specialist
1 week ago
Changeis Cambridge, United States**Program Support Specialist** · at Changeis Cambridge, MA Changeis, Inc. is an award-winning 8(a) certified, woman-owned small business that provides management consulting and engineering services to the public sector. Changeis' work has resulted in the successful execution of ...
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Client Support Specialist
3 weeks ago
Morph Management Somerville, United StatesJob Description · Job DescriptionWe are a brand management firm partnered up with reputable brands to increase their brand visibility nationwide. With the pressure from our high-priority clientele, our company has projected immeasurable growth. Therefore, we want to add a friendl ...
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User Support Specialist
3 days ago
New England Board of Higher Education Cambridge, United StatesLocation Harvard University Graduate School of Education USA - MA - Cambridge · Expand Show Other Jobs Job Saved Save Job User Support Specialist Harvard University Information Technology Details **Posted:** 25-Jan-22 · **Location:** USA - MA - Cambridge · **Type:** Full-time ...
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Printer & Endpoint Support Specialist
3 weeks ago
Lesley University Cambridge, United StatesPrinter & Endpoint Support Specialist · The Opportunity · Lesley University seeks a Printer and Endpoint Support Specialist to join the team. The role entails providing comprehensive technical support, training, and consultation services to ensure the smooth operation of printing ...
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Family Support Specialist
1 week ago
Bridges Homeward Cambridge, United StatesJob Description · Job DescriptionThis position offers a $2,000 sign on bonus 60 days after hire (must remain at the agency of 1 year) · A great, entry level position to make a difference in the lives of individuals with disabilities · Recognizing the value in self care and proper ...
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Family Support Specialist
2 weeks ago
Bridges Homeward Cambridge, United StatesJob Description · Job DescriptionThis position offers a $2,000 sign on bonus 60 days after hire (must remain at the agency of 1 year) · A great, entry level position to make a difference in the lives of individuals with disabilities · Recognizing the value in self care and proper ...
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Office Support Specialist I
4 days ago
Commonwealth of Massachusetts Boston, United States Full timeDescription · About the Organization: · The Division of Standards (DOS), an Agency within the Office of Consumer Affairs and Business Regulation (OCABR), is responsible for enforcing the accuracy requirements and other standards relating to commercial weighing and measuring dev ...
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User Support Specialist I
2 weeks ago
Massachusetts General Hospital Boston, United States Full timeUser Support Specialist I Description This role is located in the historical Charlestown Navy Yard area · The User Support Specialist is responsible for implementation, maintenance, and support of the Institute's technology resources including desktop and laptop computers, pri ...
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FULL TIME: Family Support Specialist
1 week ago
Bridges Homeward Cambridge, United States Full timeRecognizing the value in self care and proper work- life balance Bridges Homeward operates on a /2 day) work week · Bridges Homeward (formally CFCS) is looking to hire a full-time Family Support Specialist / Case Manager. Are you ready to take the next step in your human services ...
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Autism Support Specialist
1 week ago
Association For Autism and Neurodiversity Boston, United StatesJob Description · Job DescriptionAutism Support Specialist / Community-Based Support · Are you looking for a job where you can build long-term relationships with clients, work flexibly and creatively, and be part of a supportive team? · Do you thrive when you're accompanying som ...
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FULL TIME: Family Support Specialist
2 weeks ago
Bridges Homeward Cambridge, United States Full timeRecognizing the value in self care and proper work- life balance Bridges Homeward offers a 33.5 hour work week to all full time employees. · Bridges Homeward (formally CFCS) is looking to hire a full-time Family Support Specialist / Case Manager. Are you ready to take the next st ...
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Volunteers of America of Massachusetts Cambridge, United StatesThe Opportunity: Recovery Support Specialist · Job Type: Part-Time, Weekends · Pay: $20/hour · $500 sign-on bonus · We are seeking candidates who have WEEKEND AVAILABILITY and are passionate about working with men on their path to recoveryHours/Pay: · WEEKENDS: Sat and Sun 7am- 3 ...
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Desktop Support Specialist
5 days ago
TEKsystems Boston, United StatesJob Description · Job DescriptionBasic Purpose · The Desktop Specialist (Tier 2) would provide hands-on and remote technical support to the Company's end users. The Tier 2 role will be backup to the incoming call queue as well as the handling of incidents and requests that are es ...
Customer Support Specialist - Cambridge, United States - GoPeer
Description
**Customer Support Specialist**
Cambridge, MA / Operations / Remote **What Is GoPeer ????**
It's such a great time to join GoPeer
We are building the next wave of what online education looks like, starting with improving the quality and lowering the cost of tutoring.
GoPeer has built a digital classroom where K-12 students learn from vetted college students, bringing cost-effective and high-quality education to every kid in the world.
We're looking for creative and ambitious people to join our team We'd love to talk with you.
*GoPeer is a startup backed by Ed Baker (previously VP of Product and Growth at Uber, and prior to that, Head of International Growth at Facebook), Deborah Quazzo (Managing Partner of GSV Ventures), and Daniel Graf (previously Senior Director of Google Maps).*
Role:
We are hiring Customer Success Representatives to help us reach more students and families worldwide. Were looking for amazing folks who love supporting customers throughout their lifecycle and are excited about our mission. **Responsibilities**
+ Provide an exceptional, committed, full life cycle customer experience to our users through phone, email and chat support
+ Deliver informal and helpful product training to users as needed
+ Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
+ Strive for first-contact resolution with each interaction
+ Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
+ Proactively look for ways to identify trends and improve our processes
+ Collaborate with other team members to ensure consistent and seamless services to GoPeer customers while also exercising time management and task prioritization
+ Update customer information in Intercom during and after each correspondence
+ Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager
+ Serve as a counselor and trusted expert in the field who partners with parents and students to help them succeed
**Qualifications**
+ 2+ years experience in a client services role (phone and email outreach) working with SaaS, education, or consumer products.
+ Focused on hitting weekly and monthly targets with a demonstrated track record.
+ Demonstrate patience and attentiveness in all communication and interactions.
+ Strong ethical and honest approach
+ Excellent written and verbal communication skills; organized and detail-oriented.
+ Self-driven to manage your own work and results with high standards.
+ Openness to change, and quick to adapt to new systems.
+ At least 6 months of remote work experience, high speed internet, access to a Mac or PC for work, and a quiet workspace
