Mid-Level/Intermediate Technical Writer - Philadelphia, United States - augmentjobs

augmentjobs Philadelphia, United States

2 weeks ago

Description

Job Description

Job Description:

Responsibilities:

Content Creation:
- Independently create and update technical documentation, including user manuals, installation guides, API documentation, and release notes.
- Collaborate with subject matter experts (SMEs) to gather information and ensure accuracy and completeness of technical content.
- Tailor documentation to different audiences, including end-users, administrators, and developers, ensuring clarity and usability.
Editing and Review:
- Review and edit documentation for grammar, punctuation, spelling, and consistency, ensuring adherence to company style guidelines and standards.
- Provide feedback and guidance to junior writers on writing techniques, best practices, and style conventions.
Documentation Management:
- Organize and maintain documentation repositories, version control systems, and content management systems (CMS), ensuring easy access and retrieval of documentation assets.
- Collaborate with cross-functional teams to manage documentation updates, revisions, and releases, ensuring alignment with product development cycles.
Research and Information Gathering:
- Conduct research and gather information from various sources, including product specifications, technical specifications, design documents, and interviews with SMEs.
- Synthesize complex technical concepts and information into clear, concise, and user-friendly documentation.
User Experience (UX) Enhancement:
- Identify opportunities to improve the usability and effectiveness of documentation, incorporating user feedback, usability testing results, and industry best practices.
- Work closely with UX designers and product teams to ensure documentation aligns with product design and user interface (UI) standards.

Qualifications:

Education: Bachelor's degree in English, Technical Communication, Computer Science, or a related field.
Experience:
- 2-5 years of experience in technical writing, software documentation, or a related field.
- Proven track record of creating high-quality technical documentation for software products or technical systems.
Skills:
- Excellent writing and editing skills, with the ability to communicate complex technical concepts clearly and effectively.
- Proficiency in using documentation tools such as Microsoft Word, Google Docs, Adobe FrameMaker, or MadCap Flare.
- Knowledge of documentation standards and style guides, such as Chicago Manual of Style or Microsoft Manual of Style.
- Experience with version control systems (e.g., Git), content management systems (e.g., Confluence), and single-sourcing techniques is preferred.
Communication and Collaboration:
- Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Ability to work independently and manage multiple projects simultaneously, while also contributing as a team player.

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