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Associate Customer Success Executive
1 month ago
Thomson Reuters Eagan, United States Regular, Full timeAbout the Role · We are seeking an energetic and motivated Associate Customer Success Executive to join our team within the Tax & Accounting organization. The ideal candidate will be responsible for ensuring the success and satisfaction of our new customers in their first year w ...
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Senior Customer Success Executive
1 day ago
Siteimprove Minneapolis, United States Full timeDescription · Customers will see the Senior Customer Success Executive as an advisor they can trust not only related to Siteimprove but in improving their approach to the web overall. The Senior Customer Success Executive is responsible for ensuring that assigned Siteimprove cust ...
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Senior Sales Executive
3 weeks ago
Thomson Reuters Eagan, United States Full timeWe currently have a need for a Sr Sales Executive within our Global Accounts team. We are looking for an individual who is passionate about a career in sales. This is an enterprise sales position where the selected candidate will be focused on driving business objectives to obtai ...
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Sales Executive, Corporate SMB
2 weeks ago
Thomson Reuters Eagan, United States Full timeWe currently have a need for a Sales Executive- Small Medium Business (SMB) within our USA market. We are looking for an individual who is passionate about a career in sales. This is an enterprise multi-proposition sales position where the selected candidate will be focused on dr ...
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Inside Sales Executive, Practical Law
1 day ago
Thomson Reuters Eagan, United States Full timeThe Inside Sales Executive, Practical Law promotes and sells Practical Law and CoCounsel solutions to new acquisitions through outbound telephone calls to new law firm customers within an assigned territory. The Inside Sales Executive, Practical Law, is expected to meet/exceed sa ...
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Associate Client Executive I
2 weeks ago
Thomson Reuters Eagan, United States Full timeAssociate Client Executive, Tax & Accounting · Our team is responsible for helping existing customers make informed business decisions to better manage the ever-changing business ecosystem through our highly specialized, information-enabled software and tools for Tax & Accountin ...
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Account Executive, Inside
1 week ago
Thomson Reuters Eagan, United States Full timeAbout the Role · In this opportunity as Account Executive, Inside – Print you will: · Drive Results: Individually manage leads, develop pipeline, and prospect for new opportunities while consistently providing a Thomson Reuters branded, superior customer experience. · Closing: ...
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Manufacturing / Production Supervisor
3 days ago
Reyes Coca-Cola Bottling Eagan, United States Regular Full timeJoin the leading beverage provider, Reyes Coca-Cola Bottling · Shift:Full Time, 3rd Shift · Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement · If you enjoy our products, you'll really enjoy being a part of our team · Pay Transparency Statement: · The c ...
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Assistant Manager Full Time $20-25
3 weeks ago
Jockey Eagan, United States Full timeAt Jockey, caring is our responsibility. It's the fabric of who we are and drives everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. As a 146-year-old family-owned company recognized the world ...
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Business Applications Consultant
1 week ago
Thomson Reuters Eagan, United States Full timeBusiness Applications Consultant, Government - Court Management Solutions · Are you an experienced business analyst who is ready to take on the challenge of collaborating with stakeholders & delivering value-added professional services for client facing engagements? This could b ...
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Research Technician
3 weeks ago
LEAH Laboratories Eagan, United StatesLEAH Labs is a biotechnology startup building gene edited therapeutic products to advance pet and human health. We're funded by the notorious accelerator Y Combinator, angel and seed investors, and state and federal grants, including NSF and NIH SBIRs. We're founded by expert gen ...
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Corporate Legal Summer Intern
21 hours ago
Thomson Reuters Eagan, United States Full timeTR Internship program Role and Responsibilities: We are seeking talented students for consideration in our Summer Internship Program at Thomson Reuters. We have designed a program that offers a full-time experience, where the intern is assimilated into a group to learn about and ...
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Product Portfolio Manager
3 weeks ago
Ergotron Eagan, United StatesAbout Ergotron: · Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Using the Technology of MovementTM, Ergotron builds products and custom solutions that help people feel a n ...
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Test Automation Engineer
2 weeks ago
FusionWorks Mendota, United StatesAre you passionate about shaping and managing agile and traditional test projects in digital transformation? Do you have extensive experience as a qualified software tester with a focus on test automation and a strong interest in new technologies? If so, then we have the perfect ...
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Foreman Substitute
2 weeks ago
NebulaWorks Burnsville, United StatesThe company Heristo AG is currently offering this job in Bremen. If you are currently looking for a job in the IT field, you should check out the details on the company's website. There you will find detailed information about the position and the company. · Your benefits · Look ...
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Digital Marketing Manager
1 week ago
Marvin Eagan, United StatesDigital Marketing Manager · ID · Department · Marketing · Position Type · Regular · Location · US-MN-Eagan · Job Overview · We are looking for a Marketing Manager, Digital to lead and align strategic marketing initiatives that result in effective brand, promotional and p ...
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Account Executive
1 week ago
Solera, Inc. Eagan, United StatesAccount Executive · Who We Are · Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most importan ...
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Sales Executive, Tax Workflow
5 hours ago
Thomson Reuters Eagan, United StatesThe Sales Executive in our Tax & Accounting Professionals Small-Mid client segment is responsible for retaining and growing their existing account base and acquiring new accounts within their geographic area of responsibility. The Sales Executive position is a virtual role, requi ...
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Senior Product Manager
3 weeks ago
Blue Cross and Blue Shield Association Eagan, United StatesAbout Blue Cross · Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. · ...
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Director of Business Development
6 days ago
Blue Cross & Blue Shield of Minnesota Eagan, United StatesAbout Blue Cross · Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. ...
Associate Customer Success Executive - Eagan, United States - Thomson Reuters Holdings Inc.
Description
About the Role We are seeking an energetic and motivated Associate Customer Success Executive to join our team within the Tax & Accounting organization.
The ideal candidate will be responsible for ensuring the success and satisfaction of our new customers in their first year with our product/service.
This role involves working with our Professional Services team to ensure a positive onboarding experience for our new clients, guiding them through their initial experience, and providing ongoing support to ensure they realize the full value of our offerings.
Job Responsibilities Customer Onboarding:
Facilitate a smooth onboarding process for new customers, ensuring they are fully informed and equipped to use our product/service
Product Knowledge:
Develop a deep understanding of our product/service features, benefits, and use cases to effectively communicate them to customers
Account Management:
Build and maintain strong, long-lasting customer relationships. Act as the main point of contact and manage customer expectations within their first year from purchase.
Training and Education:
Conduct product demonstrations and training sessions to educate customers on how to utilize the product/service effectively
Support and Troubleshooting:
Provide timely and empathetic help that keeps the customer's needs at the forefront of every interaction
Feedback Collection:
Regularly gather customer feedback to share with our product, sales, and marketing teams
Renewal and Expansion:
Identify opportunities for customer account growth and encourage renewals through connections with our Sales Executive and Client Executive teams
Reporting:
Track and report on customer success metrics, providing insights and trends to internal teams. About You Bachelor's degree in Business Administrationor a related field preferred. 1-2 years of experience in customer success, account management, or a similar client-facing role. Excellent communication and interpersonal skills. Ability to explain complex subjects in a clear and interesting way. Strong problem-solving abilities and customer empathy. Proficient in using customer success software, CRM tools, and office productivity applications. Ability to work independently and as part of a team. A willingness to learn and adapt to new technologies and processes. Passionate about customer service and creating a positive user experience. Proactive, with a keen eye for detail and the ability to anticipate customer needs. Strong organizational skills to manage multiple accounts simultaneously. What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model:
We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
Culture:
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
Learning & Development:
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
Social Impact:
Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
Purpose Driven Work:
We have a superpower that we've never talked about with as much pride as we shoul - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-DM1 Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years.
Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news servicesadvising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.
Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals.To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
Protect yourself from fraudulent job postings click here to know more.More information about Thomson Reuters can be found on As a global business we rely on diversity of culture and thought to deliver on our goals.
To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
