Jobs

    Overnight Operations Manager - New York County, New York, United States - Kimpton Hotel Theta

    Kimpton Hotel Theta
    Kimpton Hotel Theta New York County, New York, United States

    1 week ago

    Default job background
    Permanent
    Description

    Compensation Type:
    Yearly


    Highgate Hotels:
    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.

    gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.

    Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

    The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

    Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

    With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

    Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


    Location:
    Kimpton Hotel Theta, New York City


    Overview:
    The Overnight Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.


    Responsibilities:
    Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering)

    Provide strong lobby presence to assist front desk agents and guest

    Provide all aspects of shift coverage in F&B operations as needed

    Balance the hotel room type inventory

    Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)

    Monitor and action Nor 1 upsell program

    Handle guest's special requests and customer complaints during shift.

    Perform all other front desk duties and responsibilities.

    Investigate and handle complaints, disturbances, emergencies, etc. during shift

    Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed

    Coach, train, counsel hourly associates and administer discipline as needed


    Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.

    Prepare, copy, and distribute reports as required.

    Handle special guest requests.


    Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.

    Attend all hotel required meetings and trainings.

    Participate in M.O.D. coverage as required.


    Qualifications:


    At least 3 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.

    Previous supervisory responsibilities

    Must be proficient in Windows, Company approved spreadsheets and word processing.

    Long hours sometimes required.


    Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


    Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    Must be able to multitask and prioritize departmental functions to meet deadlines.

    Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.


    Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

    Maintain high standards of personal appearance and grooming, which include wearing nametags.

    Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

    Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

    Must be able to maintain confidentiality of information.

    Perform other duties as requested by manager

    Salary $70,000.00
  • Kimpton Hotel Theta

    Overnight Operations Manager

    2 weeks ago

    Kimpton Hotel Theta New York County, New York, United States Permanent

    Compensation Type: · Yearly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franc ...

  • Square

    Lifecycle Operations Manager

    2 weeks ago

    Square New York County, New York, United States Permanent

    Job Description · The Lifecycle Operations Manager is an expert in the lifecycle channel. You will be responsible for building and deploying marketing campaigns through Square's owned lifecycle channels (email, in-app, SMS, and more) and you will proactively provide recommendatio ...

  • Sirius XM

    Manager, Broadcast Operations

    2 weeks ago

    Sirius XM New York County, New York, United States Permanent

    Responsibilities: · Who We Are: · SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entert ...

  • Arthur

    Operations Manager

    2 weeks ago

    Arthur New York County, New York, United States Permanent

    About the Role · Arthur is looking for an operations manager to support and scale our growing team. In this role, you'll have the opportunity to create meaningful strategies and support for our internal teams to ensure that we're running smoothly. The ideal candidate will have a ...

  • Hilton Garden Inn Times Square Central

    Operations Manager

    2 weeks ago

    Hilton Garden Inn Times Square Central New York County, New York, United States Permanent

    Compensation Type: · Yearly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franc ...

  • Sirius XM

    Senior Manager, Music Programming Operations

    1 week ago

    Sirius XM New York County, New York, United States Permanent

    Responsibilities: · Who We Are: · SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience ...

  • Informa Markets

    Event Operations Associate Manager

    2 weeks ago

    Informa Markets New York County, New York, United States Permanent

    Job Description · This employee must have a "can-do" attitude and an open-minded approach to projects and ideas. Will play a large role in the Event Operations team, as well as within the commercial families. The goal of the position is the execution of operational delivery aroun ...

  • ModernHaus SoHo

    HR Manager

    2 weeks ago

    ModernHaus SoHo New York County, New York, United States Permanent

    Compensation Type: · Yearly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franc ...

  • Front Row

    eCommerce and Operations Associate, Marketplace Partnership

    2 weeks ago

    Front Row New York County, New York, United States Permanent

    Job Function: Manage Amazon product listings and seller accounts, Data entry · Company Industry: Health, Wellness, and Fitness; Consumer Goods · Seniority Level: Associate · Employment Type: Full-time · About the Job · At Front Row, we partner with leading brands to accelerate th ...

  • Sézane

    Floor Manager

    4 days ago

    Sézane New York County, New York, United States Permanent

    More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everyt ...

  • High End Hiring

    Experienced High End Dental Front Desk Receptionist

    2 weeks ago

    High End Hiring New York County, New York, United States Permanent

    Our practice is seeking a skilled and experienced Dental Front Desk to join our prestigious dental practice. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth and efficient operation of the ...

  • Arena Investors I Quaestor Advisors

    Vice President

    2 weeks ago

    Arena Investors I Quaestor Advisors New York County, New York, United States Permanent

    Arena Investors, LP is a global investment management firm that seeks to generate attractive risk adjusted, consistent and uncorrelated returns by employing a fundamentals based, asset-oriented financing and investing strategy across the entire credit spectrum in areas where conv ...

  • Resonance

    Senior Platform Engineer

    2 weeks ago

    Resonance New York County, New York, United States Permanent

    We are seeking senior platform engineers to join a pioneering fashion technology startup. We empower sustainable and valuable fashion brands with our cloud-based platform, ONE. We are the canvas upon which the future of the $3T fashion industry will be painted, its operating syst ...

  • Knowhirematch

    Vice President of IT

    1 week ago

    Knowhirematch New York County, New York, United States Permanent

    Vice President of Information Technology - Data Management, Reporting, and Networking (Hybrid, NYC) · Position Overview · Join our dynamic team as the Vice President of Information Technology, where you'll lead our data management, reporting, and computer networking initiatives. ...

  • Centric Brands

    Production Manager

    2 weeks ago

    Centric Brands New York County, New York, United States Permanent

    About Us: · Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women's, men's and kid's apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers an ...

  • Executive Excellence

    Principal, Harlem Children's Zone

    2 weeks ago

    Executive Excellence New York County, New York, United States Permanent

    Harlem Children's Zone (HCZ) Promise Academy – a top-performing K-12 charter school within HCZ's cradle-to-career pathway of comprehensive services – seeks a Principal to join our Promise Academy Charter School team · The Principal will bring a passion for the mission of HCZ Prom ...

  • Kule

    Assistant Manager

    2 weeks ago

    Kule New York County, New York, United States Permanent

    KULE is looking for a Assisant Store Manager to join the retail team. Passionate about our brand, the Assistant Store Manager will be responsible for bringing KULE to life for our customers through engagement, product exploration, and customer service. · Sales: · Build strong per ...

  • AutogenAI

    USA - Business Development Team Manager

    2 weeks ago

    AutogenAI New York County, New York, United States Permanent

    AutogenAI revolutionizes the way people write by introducing a collaborative platform powered by Artificial Intelligence. Our award-winning SaaS application has already achieved sizeable success with significant ARR. We are rapidly expanding and innovating to meet the demands of ...

  • Albireo Energy

    Account Manager

    1 week ago

    Albireo Energy New York County, New York, United States Permanent

    As part of our growth strategy, Albireo Energy is expanding its sales team and is currently seeking an Account Manager for the Northeast area. This role is focused on driving profitable and aggressive sales growth within the energy procurement sector. The ideal candidate will hav ...

  • Pierce Technology Corp

    Applications Architect

    2 weeks ago

    Pierce Technology Corp New York County, New York, United States Permanent

    Present enterprise technology architecture solutions which could include complex data structures, integrations, networking and security; · Present new ideas and concepts to technical and non-technical audiences; · Translate future-state business capabilities into solution archite ...