Jobs

    Floor Manager - New York County, New York, United States - Sézane

    Sézane
    Sézane New York County, New York, United States

    3 days ago

    Default job background
    Permanent
    Description
    More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane.

    My priorities haven't changed since then:
    to innovate and to put people, creativity, quality, respect and service at the heart of everything we do.


    To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

    Sézane is a playground which resembles no other, your job today won't be the same as yesterday, and probably nothing like tomorrow.

    If that appeals to you, we can't wait to hear from you

    Requirements

    As a Floor Manager (M/F), your missions will be the following:

    Ensure a unique customer experience within your boutique

    Animate the customer journey by relying on a team of ambassadors

    Optimize the quality of the service at each stage of the customer journey

    Convey information and promote personalization services to advisors and customers

    Embody brand values and ensure an omni-channel experience at all times

    Manage customer satisfaction using various tools, implementing dedicated action plans.

    Develop customer loyalty and along with creating new relationships

    Explore the customer database (clienteling and management of dissatisfaction)

    Recruit, retain and follow up of all team members


    Additional responsibilities include:
    Operational Marketing

    Guarantee the performance of the apartment through animations or events

    Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team

    Managing and developing your team

    Lead and develop a team of sales advisors

    Manage your team by motivating them and creating a positive and harmonious work environment

    Foster cooperation within the team and between team leaders

    Integrate new employees

    Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.

    Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers.

    Demonstrate managerial courage to support its employees

    Disseminate and circulate information

    Have a 360 vision:
    ensure that you always optimize your team organization in a process of continuous improvement

    Guarantee the brand image

    Ensure proper maintenance of the apartment

    Participate in the correct integration of the collections and ensure follow-up

    Ensure the maintenance of high level of visual merchandising throughout the day

    Ensure that business opportunities are maximized through effective store management

    Follow fashion trends, ensure competitive intelligence

    Coordinate or participate in the planning of in-store marketing events

    Benefits


    Salary:
    $70k-$75k, dependent on experience
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