- Satisfaction:We are a services organization. Our people are everything and it will be your responsibility to ensure our consulting team members have the tools, resources, and knowledge to be successful in their assigned roles and responsibilities. This starts with an impactful onboarding experience and continues through their company's career lifecycle. You should gain an understanding of employee career aspirations and assist in development opportunities of the necessary skills that will benefit the employee, our clients, and the company. Ensure employees represent the company as a trusted advisor with our clients and assist them, when necessary, to help make key decisions while delivering excellent services.
- Retention: Employees who feel valued and know that the company has their best interest in mind, will usually retain themselves. It will be your responsibility to establish proactive processes to mitigate any operational issues or concerns and to effectively communicate any concerns to the appropriate parties (leadership team, human resources, employee, etc.). Communication is key as a primarily remote organization. You will be the first or second point of contact for client or employee escalations. Communicate successes or escalation concerns and partner with team members to figure out the appropriate path to resolve any concern for the employee and our customers.
- Goal Management: Develop a thorough understanding of the goals of the organization. Manage and implement strategies and processes to drive execution of goals/expectations to assigned team members to ensure success and accountability.
- Optimization: Work with CSMs and PMs in providing proactive guidance on gaps/needs while ensuring available staff is optimally assigned and utilized according to the business needs and skills alignment. Leverage analytics tools in balancing allocation and utilization and recommend effective processes to resolve any identifiable issues with the leadership team in advance.
- Manage and understand the roadmap for project portfolio deliverables and milestones. Partner with Customer Success Managers or Project Manager team to ensure success. Effectively communicate, mitigate risks, implement solutions, take corrective actions, keep all parties informed while maintaining expectation of excellence.
- Advisor: Function as a trusted advisor for internal business partners, as well as our clients. Manage deadlines and enable clear, concise communication throughout the project lifecycle.
- Identify and craft meaningful projects that move the needle for the organization and benefit our employee's development as well as our clients' needs
- Partner cross functionally across Managers, and Teams to ensure the successful delivery and management of projects.
- 4+ years professional experience in marketing automation (Marketo preferred), 3+ years of people management of up to 6 Direct Reports
- Passion for managing teams and supporting the growth and development of others
- Excellent written and verbal communication skills. Effectively communicate and demonstrate confidence and emotional intelligence to team members and leadership, in the organization and with our clients.
- Strong history of building relationships across organizations and clientele with a diplomatic, solutions-oriented approach to decision-making and communication
- Highly analytical, with a track record of being a strong problem solver
- Presenting to business stakeholders, and driving value for the business
- Ability to see the big picture and to focus on details when necessary
- Strong technical skills and experienced in tools such as MS Office, G-Suite, Salesforce.
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Change Management Consultant
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Ryzen Solutions Palo Alto, United StatesQualifications and Requirements · - Change Management certified (e.g. Prosci, or other change management methodology) · - Ability to work collaboratively - with project manager, project team members and leaders, etc. · - Ability to work in a matrix organization supporting various ...
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Product Manager, Consultant
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Blue Shield of California Oakland, United States**Your Role** · The Digital Member Experience team is reimagining our digital customer experience and leading the transformation of the healthcare industry. The Product Manager, Consultant will report to the Sr. Manager, Product Management - Digital Member Experience. In this rol ...
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Marketing Consulting Manager
2 weeks ago
TEEMA San Mateo, United StatesJob Title: Non-Dedicated Consulting Manager Job ID: 52210 Location: San Mateo, CA - RemoteOverview: The Consulting Manager is both an experienced Marketing Automation practitioner and People Management professional. They will be responsible for managing, mentoring, and scaling 12 ...
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Marketing Consulting Manager
5 days ago
TEEMA San Mateo, United StatesJob Title : Non-Dedicated Consulting Manager · Job ID: · 52210 · Location: · San Mateo, CA - Remote · Overview: · The Consulting Manager is both an experienced Marketing Automation practitioner and People Management professional. They will be responsible for managing, mento ...
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Marketing Consulting Manager
1 week ago
TEEMA San Mateo, United StatesJob Title: Non-Dedicated Consulting Manager Job ID: 52210 Location: San Mateo, CA - Remote · Overview: The Consulting Manager is both an experienced Marketing Automation practitioner and People Management professional. They will be responsible for managing, mentoring, and scalin ...
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Finance Transformation Management Consultant
2 weeks ago
PlayStation Global San Mateo, United StatesWhy PlayStation? · PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlaySta ...
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Finance Transformation Management Consultant
2 weeks ago
PlayStation San Mateo, United StatesFinance Transformation Management Consultant · 10+ years of experience in Program Management or Consulting, with proven success in transformation-oriented or strategic cross-functional projects and developing and implementing new business processes · Technical expertise · Experie ...
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Wealth Management Consultant
3 weeks ago
Fidelity Investments Burlingame, CA, United StatesFinancial Consultant · If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a stable industry leader. Fidelity provides a business model with an existi ...
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Account Manager Iv, Multi-state
2 weeks ago
Kaiser Permanente San Mateo, United States**Job Summary**: · In addition to the responsibilities listed below, this position is also responsible for developing and implementing moderately complex competitive sales and retention strategies for Multi-State accounts; providing a positive experience to customers with Multi-S ...
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Document Control And Training Specialist
2 weeks ago
Actalent San Mateo, United States Full timeSeeking 1 Document Control and Training Specialist · HYBRID role, onsite in Foster City, CA · Description: · • Authors administrative changes to department documents. · • Facilitates end to end management of the documents, including training requirements impact assessment, review ...
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Director of Patient Care Services
2 weeks ago
Sutter Health San Mateo, United States**Organization**: · SCAH-Sutter Care at Home - Bay · **Position Overview**: · The primary purpose of this position is to assist in the planning, organizing, and directing of patient care services in accordance with current standards and regulations so that the highest degree of q ...
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Document Control And Training Specialist
2 weeks ago
Actalent San Mateo, United States Full timeDescription: · • Authors administrative changes to department documents. · • Facilitates end to end management of the documents, including training requirements impact assessment, reviewing document content to ensure changes are appropriately following defined processes/procedure ...
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Document Control And Training Specialist
2 weeks ago
Actalent San Mateo, United States Full timeDescription: · • Authors administrative changes to department documents. · • Facilitates end to end management of the documents, including training requirements impact assessment, reviewing document content to ensure changes are appropriately following defined processes/procedure ...
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Document Control And Training Specialist
2 weeks ago
Actalent San Mateo, United States Full timeDescription: · • Authors administrative changes to department documents. · • Facilitates end to end management of the documents, including training requirements impact assessment, reviewing document content to ensure changes are appropriately following defined processes/procedure ...
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Document Control And Training Specialist
1 week ago
Actalent San Mateo, United States Full timeDescription: · • Authors administrative changes to department documents. · • Facilitates end to end management of the documents, including training requirements impact assessment, reviewing document content to ensure changes are appropriately following defined processes/procedure ...
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Document Control And Training Specialist
1 week ago
Actalent San Mateo, United States Full timeDescription: · • Authors administrative changes to department documents. · • Facilitates end to end management of the documents, including training requirements impact assessment, reviewing document content to ensure changes are appropriately following defined processes/procedure ...
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Quality Systems Specialist
13 hours ago
Actalent San Mateo, United States Full timeDescription: · Responsible for managing change controls related to manufacturing product, process, equipment, facility, and computerized systems contributing to the oversight of key strategic, tactical, and operational goals.. Independently review, initiate, complete, and tho ...
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Clinical Nurse
1 week ago
County of San Mateo San Mateo, United States**San Mateo Medical Center **(SMMC)**, **part of San Mateo County Health, is seeking a qualified and experienced **Diabetes Nurse Educator **for its Innovative Care Clinic's (ICC), Diabetes Self-Management Education. The Innovative Care Clinic (ICC) is a fully functional adult ca ...
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Design Control Quality Engineer
1 week ago
Actalent San Mateo, United States Full timeDescription: · • Act as a quality engineer for medical device QMS quality improvement activities, with a focus on design controls and risk management. · • Provide oversight of quality improvement activities and ensure compliance with FDA 21 CFR Part 820, 21 CFR Part 4, ISO 13485, ...
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Quality Assurance Manager
2 weeks ago
Actalent San Mateo, United States Full timeDescription: · • Ensures site quality oversight of commercial and/or development products at CMO's. · • Oversees the commercial and/or development implementation of the Quality strategy for Gilead development portfolio of products and/or across quality sub functions. · • Partners ...