Product Manager, Consultant - Oakland, United States - Blue Shield of California

Blue Shield of California

Verified Company

Oakland, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Your Role
The Digital Member Experience team is reimagining our digital customer experience and leading the transformation of the healthcare industry. The Product Manager, Consultant will report to the Sr. Manager, Product Management - Digital Member Experience.

In this role you will leverage your expertise in Product Management and consumer experiences to help us define the short-term and long-term product roadmaps, collaborate with internal business partners on product deliverables, and work with cross-functional teams in a fast paced, agile environment.

You will be responsible for managing product development deliverables such as requirements documentation, analytics, design reviews, implementation, and delivery.

Your Work

In this role, you will:

Determine and analyze KPIs at a product level to establish experience success, failures, and next steps through iteration
Conduct secondary market research
Write detailed user stories and acceptance criteria covering multiple usertypes
Utilize tools for basic analytics to inform product decisions and show measurable outcomes of product releases
Utilize and synthesize qualitative and quantitative data to continuously drive product improvements
Communicate user needs hypothesis to ensure desired product outcomes
Exhibits natural and intuitive user empathy
Effectively organize and lead brainstorming sessions
Understand and drive User Research, UX to design and craft quality experiences
Advise and collaborate on test creation and setup

**QUALIFICATIONS
Your Knowledge and Experience**- Requires a bachelor's degree in business, finance, economics, public health, or information technology

Requires at least 6 years of experience in product management consulting or entrepreneurship
Requires the ability to lead and manage crossfunctional teams without authority
Requires ability to perform as a product area SME to educate others of product
Experience in an agile software development environment, with rapid feedback loops and quick release cycles
Outstanding public speaking and presentation skills, including written communication

Pay Range:

The pay range for this role is: $ to $ for California.

Notes:

ABOUT THE TEAM

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price.

We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve.

Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving.

Here at Blue Shield, we strive to make a positive change across our industry and communities - join us

Our Values:

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Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
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Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
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Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever.

That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.

Two ways of working:
Hybrid (our default) and office

Hybrid
In a business unit approved office a few times per year to 3 days per week, on average

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/o