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    Network Operations Center Technician - New York, United States - Akkodis

    Akkodis
    Akkodis New York, United States

    3 weeks ago

    Akkodis background
    Description


    Akkodis is seeking a NOC Technician for a 12-month contract position with a client located in Melville, NY, Rochester, NY, Westford, MA, and Doral/Miami, FL.

    Ideally looking for applicants with a solid telecom industry background.


    Pay Range:
    $32 -$33.78/hour (depends upon experience)

    Hours that will be worked (ex. 8 am - 5 pm): 8 AM - 5 PM and 3 PM - 11 PM

    Responsibilities


    • Responsible for the 24x7x365 monitoring of all critical systems and answering customer support calls
    • Answer customer calls, create tickets and perform initial triage for issue resolution
    • Monitor network alarms, create tickets and perform initial triage for issue resolution
    • Identify customer impact and urgency
    • Resolve the issue if possible by utilizing documented processes and run books
    • Escalate/Assign tickets to appropriate internal support teams if the issue cannot be resolved within define guidelines
    • Own accountability of the incident ticket until ticket closure by observing ticket progression by continued oversight of the incident for appropriate progression
    • Perform direct communications to customers for updates as necessary
    • Send all incident updates and notifications to defined recipients (internal engineers, management or external customer) as necessary in accordance to defined notification procedure
    • Once incident is deemed resolved, verify and close tickets
    • Ensure ticket handover during shift changes in accordance to operations guidelines
    Education/Certifications


    • High School Diploma or equivalent experience
    Experience/Minimum Requirements


    • Strong work ethic and multi-tasking ability
    • Able to work unsupervised but also utilize direction, supervision, and training effectively
    • Excellent analytical problem solving and decision-making abilities
    • Strong written and verbal communication skills
    • 1-2 years work experience in telecommunications or similar fields
    • Understanding of standard concepts, practices, and procedures within the telecommunications field.
    • Experience and understanding of some or all of the following areas: SONET, IP subnetting and layer 2/3 routing, DWDM, dark fiber services
    • Experience with some or all of the following equipment platforms: Ciena Optical platforms, Cisco Optical platforms, Infinera, Juniper MX and EX series, MRV switches, Cisco routers and switches
    • Understanding of NMS and EMS systems to navigate and troubleshoot efficiently
    • Experience with Layer2/3, BGP, IPv6 and/or JUNOS a plus

    Reports to:
    Supervisor NOC Operations

    Equal Opportunity Employer/Veterans/Disabled


    Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan.

    Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.

    Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

    The Company will consider qualified applicants with arrest and conviction records.
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