Jobs
>
Redmond

    Global Crisis Incident Manager - Redmond, United States - Microsoft Corporation

    Microsoft Corporation
    Microsoft Corporation Redmond, United States

    Found in: Lensa US 4 C2 - 3 days ago

    Default job background
    Description

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

    Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Connected Customer Support Experience delivers connected support experiences to our customers to gain and keep their trust.

    The Experience Strategy, Services, and Operations (ESSO) organization is leading the way in creating an exceptional customer experience through support offer creation, digital transformation, and operational excellence. If you're passionate about empowering people and organizations, have a drive for operational health and incident management, and thrive in an inclusive environment, then the Global Crisis Incident Manager role in the Microsoft CE&S Command Center is for you.

    Join one of the most exciting businesses at Microsoft today, where you'll work with brilliant technical minds and be surrounded by people who are customer obsessed and always learning. As a member of our team, you'll represent Microsoft to our customers and work with internal groups to drive change and enhance the customer experience. Our culture values customer obsession, continuous learning, diversity and inclusion, collaboration, and making a difference.

    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

    Responsibilities

    Responsibilities:

    • Being part of a Global Incident Management shift pattern to ensure 24x7 coverage
    • Take full responsibility for major incident management from initiation until an acceptable IT work around is in place.
    • Manage all Severity and Crisis incidents, ensuring they are with the correct resolver team and providing overall management and oversight.
    • Work closely with technical/engineering teams, and other Incident Teams to ensure effective identification of incidents.
    • Lead any ''major incident reviews'' and/or lead the CSS 'live site review' or participate in the appropriate Engineering 'live site review'
    • Collaborating with engineering teams, obtaining a deep technical understanding of their core tools and associated processes
    • Progressing incidents with engineering in line with agreed service levels
    • Ticket management ensuring stakeholders are updated on progress, timeframes and resolution plans.

    Qualifications

    Required Qualifications:

    • Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in managing incidents, escalations, crisis events, or other relevant experience
    • OR equivalent experience.
    • 4+ year(s) experience in Enterprise Incident Management.

    Other Qualifications:

    By applying to this U.S. based position, this role requires availability to be onsite in Redmond, Washington 50% of the time. However relocation does not apply/is not provided for the role.

    Preferred Qualifications:

    • Extensive experience in managing incidents, escalations, crisis events, or other relevant experience in a fast-tempo Contact Center environment.
    • Familiarity with Incident Management processes and comfortable using first- or third-party industry tools used for Incident Management.
    • Experience designing, developing, and implementing Incident Management processes, tools, templates, documents, and reports.
    • Ability to explain technical concepts to technical and non-technical stakeholders.

    Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.

    Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ) .

  • Outreach

    Incident Manager

    Found in: beBee S2 US - 2 weeks ago

    Outreach Seattle, United States Full time

    Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applican ...

  • Helion Energy

    Incident Response Manager

    Found in: Lensa US 4 C2 - 3 days ago

    Helion Energy Everett, United States

    About Helion · We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone. · Since Helion' ...

  • Oracle

    Principal Major Incident Manager

    Found in: Yada Jobs US C2 - 1 day ago

    Oracle Seattle, United States

    OCI Incident Response is the first line of defense for maintaining the high availability of Oracle's cloud. We make customer-impacting events shorter, less frequent, and less impactful by providing large-scale incident management. We are front-and-center in driving down event dur ...

  • Motion Recruitment Partners LLC

    Cyber Threat Incident Management Principle

    Found in: Lensa US 4 C2 - 4 days ago

    Motion Recruitment Partners LLC Bremerton, United States

    Job Description: · A company we are working with who is an is driven to provide high quality health care services is looking for a Cyber Threat Incident Management Principal. Playing a critical role in safeguarding the organization's information assets and ensuring the confident ...

  • Sophus IT Solutions

    Data Analyst/SRE

    Found in: Appcast US C2 - 1 day ago

    Sophus IT Solutions Redmond, United States

    Data Analyst / SRE · Location : Redmond, WA · Responsibilities: Databricks, Data Lake Analytics, Cosmos DB, Azure Data factory, Synapse Alaytics, Azure API management. · Incident Management Skills: Production Health Health Monitoring and failures analysis ICM Incidents Creation ...

  • Dunhill Professional Search

    IT Support Specialist- FS Poly

    Found in: Appcast US C2 - 2 days ago

    Dunhill Professional Search Redmond, WA, United States

    This position is to support Microsoft and Client · Active Clearance required : TS/SCI w/ Full scope. · There are currently multiple shifts (Day, swing, night) and levels avaialble (IT Support I and II). · Serve as a part of the incident management team in a 24X7 Microsoft Azure ...

  • Dunhill Professional Search

    IT Support Specialist with Security Clearance

    Found in: Dice One Red US C2 - 2 days ago

    Dunhill Professional Search Redmond, WA, United States

    Job Details This position is to support Microsoft and Client Active Clearance required : TS/SCI w/ Full scope · There are currently multiple shifts (Day, swing, night) and levels avaialble (IT Support I and II) · Serve as a part of the incident management team in a 24X7 Microsoft ...

  • WaferWire Cloud Technologies

    Site Reliability Engineer

    Found in: Appcast US C2 - 6 days ago

    WaferWire Cloud Technologies Redmond, United States

    WaferWire is currently seeking a Site Reliability Engineer to join its innovative team. This role involves implementing and maintaining robust DevOps practices within an Azure cloud environment to ensure smooth deployment and operation of services. · The responsibilities include ...

  • Dunhill Professional Search & Government Solutions

    IT Support Specialist- FS POLY

    Found in: Appcast Linkedin GBL C2 - 1 day ago

    Dunhill Professional Search & Government Solutions Redmond, United States

    This position is to support Microsoft and Client · Active Clearance required : TS/SCI w/ Full scope Poly · There are multiple shifts (Day, swing, night) and levels available (IT Support I and II). · Serve as a part of the incident management team in a 24X7 Microsoft Azure environ ...

  • HCLTech

    Service Engineer

    Found in: Appcast US C2 - 2 days ago

    HCLTech Redmond, United States

    Extremely detail oriented and ability to track tasks from intake to completion · Strong familiarity with Audio/Video and Conferencing hardware, Physical setup of equipment, Troubleshooting equipment downtime or failures. · Task management skills. Take in incidents and support req ...

  • Microsoft

    Security Operations Engineer II

    Found in: Click to Hired US C2 - 2 days ago

    Microsoft Redmond, United States

    Microsoft's Edge and Platform Security Fundamentals (EPSF) team is responsible for securing some of Microsoft's largest and most critical online services in Azure and Windows + Devices. We are a part of Azure Edge + Platform (E+P), a globally distributed team responsible for the ...

  • Denali Advanced Integration

    Technical Operations Manager

    Found in: Lensa US 4 C2 - 3 days ago

    Denali Advanced Integration Redmond, United States

    Benefits: The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable. Summary of Position: As the Technical Operations Manager, you will be responsible for leading a team of Cloud ...

  • 3md

    Technical Operations Manager

    Found in: Lensa US 4 C2 - 1 day ago

    3md Redmond, United States

    Benefits: · The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable. · Summary of Position: · As the Technical Operations Manager, you will be responsible for leading a team ...

  • Diverse Lynx

    Network Engineer

    Found in: Lensa US 4 C2 - 3 days ago

    Diverse Lynx Redmond, United States

    Job Title · Network Engineer · Location - Redmond, Washington (Onsite) · Position · Contract · Mandatory Skills: · Cloud-IaaS-Networking-Windows Azure · Additional Skills: · Arista Switching · Responsibilities · Identify incident patterns and drive for problem resolutio ...

  • WaferWire LLC

    Site Reliability Engineer

    Found in: Lensa US 4 C2 - 3 days ago

    WaferWire LLC Redmond, United States

    Job Title: Site Reliability Engineer (SRE)Location: Redmond OfficeWork Site: OnsiteResponsibilities:Implement and maintain robust DevOps practices within Azure cloud environment to ensure seamless deployment and operation of services.Utilize PowerShell scripting expertise to auto ...

  • Microsoft Corporation

    Senior Systems Engineer Manager- CTJ

    Found in: Lensa US 4 C2 - 3 days ago

    Microsoft Corporation Redmond, United States

    Microsoft has an exciting opportunity for a Senior Systems Engineer Manager to join the Azure Sovereign Foundation Team as part of the Cloud Transfer Service (CTS) Core team. The Azure Cloud Transfer Service enables secure data transfer between enclaves, supporting a wide set of ...

  • Helios & Matheson - HMNY

    sql dba

    Found in: Lensa US 4 C2 - 5 days ago

    Helios & Matheson - HMNY Redmond, United States

    1. Most recent experience in SQL Server 2005/2008 Administration with specialization in mirroring and log shipping. · 2. Most recent experience and strong in troubleshooting performance issues on medium-to-large scale production environment. · 3.Experience in managing Windows 2 ...

  • King & Prince Seafood

    Safety Manager

    Found in: Lensa US 4 C2 - 5 days ago

    King & Prince Seafood Redmond, United States

    ** Safety Manager** · **Job Category****:** Salary **Requisition Number****:** SAFET01143 Showing 1 location **Job Details** · **Description** · Provide overall leadership and direction for creating a culture of safety throughout the facilities and ensuring its prioritization ...

  • Microsoft Corporation

    Security Operations Engineer II

    Found in: Lensa US 4 C2 - 5 days ago

    Microsoft Corporation Redmond, United States

    Microsoft's Edge and Platform Security Fundamentals (EPSF) team is responsible for securing some of Microsoft's largest and most critical online services in Azure and Windows + Devices. We are a part of Azure Edge + Platform (E+P), a globally distributed team responsible for the ...

  • Microsoft

    Senior Security Engineer

    Found in: Click to Hired US C2 - 2 days ago

    Microsoft Redmond, United States

    Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, an ...