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Team Leader
1 week ago
Carrols Restaurant Group, Inc. Detroit, United StatesCarrols Restaurant Group W Lafayette Blvd [Shift Manager] As a Team Leader with Carrols Restaurant Group, you'll: Ensure that the store is delivering excellent guest service during your shift; Inspire staff and resolve issues by using excellent organizational, communication and d ...
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Team Leader
2 weeks ago
Diamond Dynamics Rock, MI, United States Freelance**What**: · **Team Leader (m/f/d)**: · **Where**: · Salus gGmbH · Pedagogical-Psychiatric Center Uchtspringe · Reference number: 10_2023_229 · **When**: · Starting July 1st, 2023 I permanent · At the **Pedagogical-Psychiatric Center Uchtspringe (PPZ)**, we are looking for a · **T ...
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Team Leader
5 days ago
Horizon Innovations Farmington, United States"We are a medium-sized company in the consumer goods industry. We manufacture cleaning products for well-known customers in the industry and trade. By identifying market niches and quickly implementing innovative products in attractive packaging, we differentiate ourselves from o ...
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Team leader
1 week ago
Spectrum Innovations Farmington, United StatesAbout Us · Our client, known for the installation of digital price tags, is currently seeking several team leaders (m/f/d) to join their team immediately. · Your Profile · You have successfully completed a training in retail or related industries. · Ideally, you have previous exp ...
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Team Leader
1 week ago
Velocity Enterprises Clawson, United StatesAbout the Company · We are Europe's leading platform for cloud services and hosting solutions. We successfully support our clients in their business development. Our company's success is driven by over 4000 employees in multiple countries worldwide, dedicated to fulfilling the ne ...
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Team Leader
1 week ago
NovaWorks Northville, United StatesJoin your team in ensuring the supply of indirect materials and technical services at our location in Markt Bibart. · Location: Markt Bibart Contract Type: Full-time Job Code: 4000 Department: Technical Purchasing · We make more out of wood. With over employees worldwide - with a ...
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Simulation of Team Leader"
6 days ago
Infinity Systems Lincoln Park, United StatesAbout Voith Group · Voith Group is a globally operating technology company. With its broad portfolio of systems, products, services, and digital applications, Voith sets standards in the markets of energy, paper, raw materials, and transport & automotive. Founded in 1867, Voith i ...
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Seafood Team Leader
5 days ago
Whole Foods Market Wayne, United States Otherprovides overall leadership to the seafood team. responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. accountable for team member hiring, development, correc ...
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Seasonal Team Leader
2 days ago
The Peach Truck - Detroit- Grand Rapids Detroit, United StatesJob Description · Job DescriptionJoin The Peach Truck as a Team Leader, taking on a crucial role in delivering a consistent and exceptional experience for our customers. As a key player, you'll manage product freshness, availability, and brand standards while overseeing and devel ...
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Team Leader, Design
1 week ago
Rocket Companies, Inc Detroit, United States**Team Leader, Design** · Detroit, MI US · Our marketing team is looking for a people leader with a strong design background to come lead a team of designers within marketing. In this role, you will be a part of our Creative Leadership team, leading and providing coaching/mentors ...
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Team Leader I
1 week ago
Blue Cross Blue Shield of Michigan Detroit, United StatesThe Service Operations Team Leader I will be responsible for the supervision of team members in the Contact Center Operation. Supervision may occur onsite or remotely, therefore it is important for the Team Leader I to have the ability to perform the essential duties and responsi ...
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Team Leader, Engineering
1 week ago
Rocket Companies, Inc Detroit, United States**Team Leader, Engineering (Remote Option)** · Detroit, MI US · A job at Rocket Mortgage, backed by Rocket Companies, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big ...
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Team Leader Sales
2 weeks ago
NovaWorks Riverview, MI, United States FreelanceAre you feeling stuck in your current job and looking for a new challenge in Riverview, MI? · You may have thought that only certain degrees or years of experience could lead to a successful career. But not with us We believe that personality is more important than a resume: comp ...
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Logistics Team Leader
1 week ago
SilverLinx Flat, United StatesJoin us soon with an unlimited contract and become part of the Kühne + Nagel world. Your Role · As a team leader (m/f/d), you will take on responsible tasks in the operational warehouse area. Your Tasks and Responsibilities · Supervision of approximately 4 employees in the high ...
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Team Leader, Engineering
2 weeks ago
Rock Family of Companies Detroit, United States Paid WorkThe Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team membe ...
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Team Leader
1 week ago
Carrols Restaurant Group, Inc. Highland Park, United StatesCarrols Restaurant Group E Highland Rd [Shift Manager] As a Team Leader with Carrols Restaurant Group, you'll: Ensure that the store is delivering excellent guest service during your shift; Inspire staff and resolve issues by using excellent organizational, communication and deve ...
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Meat Associate Team Leader
5 days ago
Whole Foods Market Detroit, United States Otherassists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. leads and develops team members. all whole foods market retail jobs require ensuring a posit ...
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Seafood Associate Team Leader
5 days ago
Whole Foods Market Detroit, United States Otherassists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. leads and develops team members. all whole foods market retail jobs require ensuring a positi ...
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Bakery Associate Team Leader
5 days ago
Whole Foods Market Detroit, United States Otherassists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. leads and develops team members. all whole foods market retail jobs require ensuring a positi ...
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Dispensary/Sterl Team Leader
1 week ago
University of Detroit Mercy Detroit, United StatesTo assist the Dispensary manager during evening/weekend hours and in the absence of the manager with daily operations, thereby providing excellent service to students, faculty, and staff in all matters relative to instruments, equipment, supplies, an Team Leader, Leader, Team Lea ...
Team Leader I - Detroit, United States - Blue Cross Blue Shield of Michigan
Description
The Service Operations Team Leader I will be responsible for the supervision of team members in the Contact Center Operation.
Supervision may occur onsite or remotely, therefore it is important for the Team Leader I to have the ability to perform the essential duties and responsibilities both onsite and remotely.
Provide real time coaching, motivation, mentoring, development, recognition, and appraisal for assigned team member group.This activity includes, but is not limited to:
Planning, prioritizing, and assigning work, team member face to face and virtual meetings to communicate performance objectives to staff and assist them in resolving problems through daily meetings, observing team member behavior by walking around, and listening to calls.
Provide first level leader support in chain of command with team members. Administer and adhere to corporate and departmental policies, practices and procedures, including union contract administration. Monitor adherence to daily schedules and inventory levels. Monitor processes and ensure that operational standards, quality, and customer specific performance guarantees are met. Identify opportunities and implement solutions for workflow, system, quality, and process improvements. Develop and maintain strong and positive working relationships with Service Line Areas and respective Union Leadership.Interface with internal and external stakeholders, provide solutions to meet operation standards, solve simple business problems, and maintain effective business partnerships to ensure delivery of optimal customer experience.
Participate in hiring and selection of team members. Maintain professional and technical knowledge by attending workshops and training. "Qualifications" High School Graduate or GED equivalent required. Bachelor's Degree in related field preferred. Minimum of 60 related college credits is required. Three (3) years customer service experience; contact center experience preferred. Two (2) years of demonstrated leadership ability is required. Certification in management, presentation skills, leadership, process improvement, and/or computer proficiency. Proficient with PC applications and systems (e.g. Email, Chat, IM, Word, Excel, Power Point, Teams, etc.). Strong decision making, organizational, time management, change management, conflict resolution skills and analytical skills required. Ability to develop strong relationships and inspire trust with team members while holding them accountable. Excellent motivational, verbal, written and interpersonal communication skills required. Knowledge of customer service desktop operating systems (e.g. NCompass, Facets, MOS, IKA, etc.) preferred. Effective presentation skills; ability to speak effectively before diverse groups of stakeholders (internal and external). Mathematical abilities to perform simple calculations including application of percentages.All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.