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Team Leader
2 weeks ago
MOD PIZZA Wayne, United StatesAt MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve. Our purpose is measured by the positive social impact we can make together. · We recognize the value in second chances. Individuals with crimina ...
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Team Leader
1 week ago
Chick-fil-A Sterling, United States**Responsibilities**: · At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an e ...
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Team Leader
4 weeks ago
Carrols Restaurant Group, Inc. Detroit, United StatesCarrols Restaurant Group W Lafayette Blvd [Shift Manager] As a Team Leader with Carrols Restaurant Group, you'll: Ensure that the store is delivering excellent guest service during your shift; Inspire staff and resolve issues by using excellent organizational, communication and d ...
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Team Leader
3 days ago
American Axle & Manufacturing Detroit, United StatesAt AAM, the POWER is in our people. We believe that an equitable and inclusive workplace benefits everyone and that the diversity of our Associates drives creativity and innovation. Our global team of associates is made of dreamers, doers and innovators who are Bringing the Futur ...
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Team Leader
2 days ago
Diamond Dynamics Rock, MI, United States Freelance**What**: · **Team Leader (m/f/d)**: · **Where**: · Salus gGmbH · Pedagogical-Psychiatric Center Uchtspringe · Reference number: 10_2023_229 · **When**: · Starting July 1st, 2023 I permanent · At the **Pedagogical-Psychiatric Center Uchtspringe (PPZ)**, we are looking for a · **T ...
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Team leader
1 day ago
Spectrum Innovations Farmington, United StatesAbout Us · Our client, known for the installation of digital price tags, is currently seeking several team leaders (m/f/d) to join their team immediately. · Your Profile · You have successfully completed a training in retail or related industries. · Ideally, you have previous exp ...
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Team Leader
3 weeks ago
Horizon Innovations Farmington, United States"We are a medium-sized company in the consumer goods industry. We manufacture cleaning products for well-known customers in the industry and trade. By identifying market niches and quickly implementing innovative products in attractive packaging, we differentiate ourselves from o ...
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Team Leader
1 day ago
Velocity Enterprises Clawson, United StatesAbout the Company · We are Europe's leading platform for cloud services and hosting solutions. We successfully support our clients in their business development. Our company's success is driven by over 4000 employees in multiple countries worldwide, dedicated to fulfilling the ne ...
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Team Leader
1 day ago
NovaWorks Northville, United StatesJoin your team in ensuring the supply of indirect materials and technical services at our location in Markt Bibart. · Location: Markt Bibart Contract Type: Full-time Job Code: 4000 Department: Technical Purchasing · We make more out of wood. With over employees worldwide - with a ...
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Simulation of Team Leader"
1 day ago
Infinity Systems Lincoln Park, United StatesAbout Voith Group · Voith Group is a globally operating technology company. With its broad portfolio of systems, products, services, and digital applications, Voith sets standards in the markets of energy, paper, raw materials, and transport & automotive. Founded in 1867, Voith i ...
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Team Leader- Quality Team
1 day ago
Stratosphere Quality Detroit, United States PermanentSummary of Responsibilities: · Join the Stratosphere Quality Team · Stratosphere Quality is currently looking for a Team Leader in the Metro- Detroit area. The team lead will over see the inspection process, assist in project setup, uphold team member expectations, and act as t ...
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HeadCount Team Leader
4 days ago
VolunteerMatch Detroit, United States** HeadCount Team Leader - Detroit · Save to Favorites** · This opportunity is provided by VolunteerMatch's partner. · Please visit the new page to apply. · + · + · + · + · * · 1 person is interested · HeadCount is adding Team Leaders all across the country. Team Leaders are th ...
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Team Leader, Engineering
4 days ago
Rocket Companies, Inc Detroit, United States**Team Leader, Engineering** · Detroit, MI US · **Minimum Qualifications** · * 2 years of experience in a software engineering, quality engineering or product development, or role in a relevant field · * Bachelors degree or equivalent experience in computer science, information t ...
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Seasonal Team Leader
3 days ago
The Peach Truck - Detroit- Grand Rapids Detroit, United StatesJoin The Peach Truck as a Team Leader, taking on a crucial role in delivering a consistent and exceptional experience for our customers. As a key player, you'll manage product freshness, availability, and brand standards while overseeing and developing our dedicated teams. Your r ...
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Seafood Team Leader
2 weeks ago
Whole Foods Market Wayne, United States Otherprovides overall leadership to the seafood team. responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. accountable for team member hiring, development, correc ...
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Team Leader, Design
3 days ago
Rocket Companies, Inc Detroit, United States**Team Leader, Design** · Detroit, MI US · Our marketing team is looking for a people leader with a strong design background to come lead a team of designers within marketing. In this role, you will be a part of our Creative Leadership team, leading and providing coaching/mentors ...
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Seasonal Team Leader
1 week ago
The Peach Truck - Detroit- Grand Rapids Detroit, United StatesJob Description · Job DescriptionJoin The Peach Truck as a Team Leader, taking on a crucial role in delivering a consistent and exceptional experience for our customers. As a key player, you'll manage product freshness, availability, and brand standards while overseeing and devel ...
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Team Leader I
4 days ago
Blue Cross Blue Shield of Michigan Detroit, United StatesJob Description · Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives. · Superv ...
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Junior Team Leader
1 day ago
Solaris Enterprises Mount Clemens, United StatesJUNIOR TEAM LEADER (M/F/D) PAYROLL ACCOUNTING CLIENTS · Location: Stuttgart-Mount Clemens · The LGG Tax Consulting GmbH is a modern, experienced service company in the areas of bookkeeping, financial statement preparation, and tax consulting. Our headquarters are located in Stut ...
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Logistics Team Leader
3 weeks ago
SilverLinx Flat, United StatesJoin us soon with an unlimited contract and become part of the Kühne + Nagel world. Your Role · As a team leader (m/f/d), you will take on responsible tasks in the operational warehouse area. Your Tasks and Responsibilities · Supervision of approximately 4 employees in the high ...
Team Leader I - Detroit, United States - Blue Cross Blue Shield of Michigan
Description
The Service Operations Team Leader I will be responsible for the supervision of team members in the Contact Center Operation.
Supervision may occur onsite or remotely, therefore it is important for the Team Leader I to have the ability to perform the essential duties and responsibilities both onsite and remotely.
Provide real time coaching, motivation, mentoring, development, recognition, and appraisal for assigned team member group.This activity includes, but is not limited to:
Planning, prioritizing, and assigning work, team member face to face and virtual meetings to communicate performance objectives to staff and assist them in resolving problems through daily meetings, observing team member behavior by walking around, and listening to calls.
Provide first level leader support in chain of command with team members. Administer and adhere to corporate and departmental policies, practices and procedures, including union contract administration.Monitor adherence to daily schedules and inventory levels.
Monitor processes and ensure that operational standards, quality, and customer specific performance guarantees are met.
Identify opportunities and implement solutions for workflow, system, quality, and process improvements.
Develop and maintain strong and positive working relationships with Service Line Areas and respective Union Leadership.
Interface with internal and external stakeholders, provide solutions to meet operation standards, solve simple business problems, and maintain effective business partnerships to ensure delivery of optimal customer experience.
Participate in hiring and selection of team members.Maintain professional and technical knowledge by attending workshops and training.' Qualifications 'High School Graduate or GED equivalent required. Bachelors Degree in related field preferred.
Minimum of 60 related college credits is required.
Three (3) years customer service experience; contact center experience preferred.
Two (2) years of demonstrated leadership ability is required.
Certification in management, presentation skills, leadership, process improvement, and/or computer proficiency.
Proficient with PC applications and systems (e.g. Email, Chat, IM, Word, Excel, Power Point, Teams, etc.).Strong decision making, organizational, time management, change management, conflict resolution skills and analytical skills required.
Ability to develop strong relationships and inspire trust with team members while holding them accountable.
Excellent motivational, verbal, written and interpersonal communication skills required.
Knowledge of customer service desktop operating systems (e.g. NCompass, Facets, MOS, IKA, etc.) preferred.
Effective presentation skills; ability to speak effectively before diverse groups of stakeholders (internal and external).Mathematical abilities to perform simple calculations including application of percentages.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
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