Jobs

    MEDICAL OFFICE ASSOCIATE - Roseville, CA, United States - Larkin Benefit Administrators

    Larkin Benefit Administrators
    Larkin Benefit Administrators Roseville, CA, United States

    3 weeks ago

    Default job background
    Description
    As a key member of our team, you will be responsible for administering leaves of absence and ADA claims for multiple clients, ensuring compliance with federal and state leave laws


    Reports To:
    Operations Manager

    Administer a full workload of leaves of absence and ADA claims for multiple clients, per client policies, while adhering to federal and state leave law regulations.


    • Leave administration includes, but is not limited to, confirming leave eligibility, reviewing medical documentation, communicating with healthcare providers, client employees and members of the HR team, and confirming return-to-work.
    • ADA administration includes, but is not limited to, engaging in the interactive discussion process on behalf of the client, documenting the process, seeking clarification as necessary, and acting as a resource for a client as they assess the request for accommodations on a case-by-case basis.
    • Provide excellent customer service by answering phones, responding to emails, and communicating effectively with clients' employees in a timely manner - answering questions regarding leave entitlement, client policies, and benefits.
    • Coordinate effectively with Claim Specialists to ensure that employee claims are adjudicated timely and accurately.
    • Draft and send letters to employees regarding leave entitlement, disability benefits, and/or the interactive discussion process.
    • Maintain high quality employee leave and ADA files according to set standards and naming conventions.
    • Able to take on additional work with short notice (e.g. client needs to be taken over on short notice due to business needs).
    • When required, coordinate between short-term disability insurance carriers, worker's compensation insurance providers, and the employee.
    • Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel.
    • Available to back up multiple accounts.
    • Expected to report to the office five days per week; at six months of tenure, the ability to work a hybrid schedule including at least two days in the office per week is assessed based on performance. Hybrid work schedules are subject to change depending on performance and business needs.
    • Perform above duties in the office between regular business hours:
    • Roseville, CA office location: Monday to Friday, 8am to 5pm (PST)
    • Atlanta, GA office location: Monday to Friday, 8am to 5pm (EST)
    Proficient typing and strong knowledge of MS Word.

    • Planning ahead, managing time well, being on time, and thinking of better ways to do things.
    • Being helpful, respectful, approachable and team-oriented, building strong working relationships and contributing to a positive work environment.
    • Ability to comprehend a variety of informational documents including, but not limited to, disability plan documents and client leave policies.
    • Ability to comprehend and interpret a variety of reference books and manuals including administrative manual, personnel policies, and state and federal regulations.
    • Ability to keep abreast of any changes in law, policy, methods, procedures, etc. We celebrate diversity and welcome applicants from every background and life experience.
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