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    Digital Channels Product Analyst - Pittsburgh, United States - First National Bank of Pennsylvania

    First National Bank of Pennsylvania
    First National Bank of Pennsylvania Pittsburgh, United States

    Found in: Lensa US 4 C2 - 2 days ago

    Default job background
    Description

    Primary Office Location:

    One North Shore Center. Pittsburgh, Pennsylvania

    Join our team. Make a difference - for us and for your future.

    Position Title:Digital Channels Product Analyst

    Business Unit:Retail Operations

    Reports to:aries by Assignment

    Position Overview:

    Position is responsible for supporting the development and implementation of digital solutions for FNB including assisting with the management of assigned services which may include online account onboarding and opening, online and mobile account access platforms, card and payment services, or other related areas. Participates in all aspects of product management including analyzing existing product performance and developing and improving our product offerings to meet market demand while enhancing our competitive advantage and profitability.

    Primary Responsibilities:

    Supports Product Managers in the selection, design, development, and promotion of digital experiences for assigned areas of responsibility.

    Completes basic analysis of digital experience, market trends, and third-party requirements as necessary, in support of the development of new and existing digital experiences. May help in the development of a business case, business plan, and roll-out of experiences.

    Assists in efforts to increase the penetration and usage of digital channels to attract new customers and retain existing clients.

    Helps to locate and evaluate new vendors, including assisting in the negotiation and administration of contracts for the provision of products and services to support the organization's digital strategy.

    Executes customer-focused quality assessments and improvement processes. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.

    Assists with the development of appropriate training materials for front line staff to ensure adequate product knowledge for client sales and support. Includes performing training as needed.

    Assists with maintaining business reporting capabilities. Monitors business results of recently introduced or existing digital experiences, coordinates reporting, and may recommend modifications to improve results.

    Plays a key role in testing and defect remediation for assigned digital solutions.

    Will be required to assist with identification and documentation of complex solutions including system data mapping and assisting with plan and roadmap creation.

    Performs other related duties and projects as assigned.

    All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

    F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

    Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

    High School or GED

    Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

    3

    Skills Required to Perform the Primary Responsibilities of this Position:

    Excellent project management skills

    Excellent communication skills, both written and verbal

    Excellent organizational, analytical and interpersonal skills

    Detail-oriented

    Ability to use a personal computer and job-related software

    MS Word - Intermediate Level

    MS Excel - Intermediate Level

    MS PowerPoint - Intermediate Level

    Experience in a similar position

    In-depth knowledge of digital channels, payments, banking practices and regulations requiring legal compliance

    Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

    N/A

    Physical Requirements or Work Conditions Beyond Traditional Office Work:

    N/A

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