- Maintains and supports highly complex applications and their operating environments.
- Performs complex troubleshooting as a subject matter expert for a portfolio of applications.
- Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems potentially spanning multiple applications, to address underlying technical issues.
- Collaborates with business, application development and infrastructure stakeholders.
- Leads production readiness reviews and PTO controls for new releases and projects.
- Collaborates with development, quality assurance, operations, support, and infrastructure teams to manage application capacity and application monitoring & instrumentation.
- Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs.
- Coordinates the monitoring of major changes to applications and their operating environment. Analyzes the most complex issues that arise.
- Creation of architectural diagrams and design specifications to aid automation.
- Designs, implements, and maintains automation toolsets for configuration management, infrastructure, and application deployment processes.
- Complex Incident, Problem Management & Troubleshooting
- May mentor or provide guidance for junior team members.
- Contributes to the achievement of area objectives.
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
- 4-7 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
- Knowledge of ITIL v3+ (Incident, Problem, and Change processes)
- Experience implementing systems using the Agile/Scrum methodology.
- Hands-on experience in Dotnet technologies/SSRS, Crystal Reports, Angular, IBM MQ, Rest APIs, SQL Server, Oracle and Webservices.
- Hands-on experience in Kendo UI, Dev Ops tools and Automation area is an added advantage .
- Knowledge on Latest Dotnet Framework, C#, MVC and IIS.
- Eager to learn in a fast-paced, highly collaborative environment.
- Self-Starter with a passion to develop innovative solutions to business problems.
- Demonstrate strong leadership and communication skills (written, interpersonal, and presenting)
- Hands-on experience with Industry standard monitoring tools such as Splunk, App Dynamics, Moogsoft etc.
- Hands-on with JIRA/Confluence tools, tracking process.
- Fortune Worlds Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloombergs Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion, Disability: IN 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDPs Climate Change A List
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Senior Associate, Production Services Application Support Analyst - Pittsburgh, United States - Hispanic Technology Executive Council
Description
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the bank of banks - 97% of the worlds top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, were approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
Were seeking a future team member in the role of Senior Associate, Production Services Application Support to join our Technology Production Services (TPS) organization within the Issuer Services Engineering Production Services group. This role is in Pittsburgh, PA HYBRID.
In this role, youll make an impact in the following ways:
To be successful in this role, were seeking the following:
At BNY Mellon, our inclusive culture speaks for itself. Heres a few of our awards:
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team one that is representative and inclusive of the diverse talent, clients and communities we work with and serve and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
