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Identity System Analyst
2 weeks ago
Visvero, Inc. Pittsburgh, United StatesAbility to use Excel and other Microsoft Office tools to generate reports and conduct data analysis. · Familiarity with different tools for managing work, ITSM Tools (Cherwell, ServiceNow, etc), SharePoint, etc. · Ability to review reports and determine actions required for follo ...
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Systems Analyst
2 weeks ago
ShiftCode Analytics Pittsburgh, United StatesInterview : Phone and skype ( Candidate must be local though ) · Visa : All apart from H1B and CPT · Description: · The systems analyst would be responsible for performing testing on various claims, enrollment, premium billing, and accounts payable · projects related to the c ...
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Systems Analyst
3 weeks ago
University of Pittsburgh Pittsburgh, United StatesJob Description - Systems Analyst · Systems Analyst · Panther Central · - · Pennsylvania-Pittsburgh · - · ( · ) · The Office of Business, Hospitality and Auxiliary Services (BHAS) is seeking a Systems Analyst. BHAS supports all aspects of campus life, from housing to parkin ...
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Systems Analyst
2 days ago
University of Pittsburgh Pittsburgh, United States· Systems Analyst · The Office of Business, Hospitality and Auxiliary Services (BHAS) is seeking a Systems Analyst. BHAS supports all aspects of campus life, from housing to parking and everything in between We manage all University-owned housing, Panther Central operations (our ...
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Systems Analyst
3 weeks ago
Robroy Industries Pittsburgh, United StatesRobroy Industries, Inc. seeks Corporate Systems Analyst (Multiple Openings) in Verona, PA, responsible for successfully developing, supporting & implementing programs written in Pro IV/Superlayer for Chess/Glovia (the business ERP system). Apply at: recblid 43pevuh5npgnjbeb3h8rkf ...
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Systems Analyst
3 weeks ago
Robroy Industries Pittsburgh, United StatesRobroy Industries, Inc. seeks Corporate Systems Analyst (Multiple Openings) in Verona, PA, responsible for successfully developing, supporting & implementing programs written in Pro IV/Superlayer for Chess/Glovia (the business ERP system). Apply at: · recblid hvb1ws8whlsp8hxzaf6 ...
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Systems Analyst
2 weeks ago
ShiftCode Analytics Pittsburgh, United StatesInterview : Phone and skype ( Candidate must be local though ) · Visa : All apart from H1B and CPT · Description: · The systems analyst would be responsible for performing testing on various claims, enrollment, premium billing, and accounts payable · projects related to the cl ...
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IT-Systems Analyst
2 weeks ago
Atlas Ventures Dunlevy, United StatesDunlevy is currently seeking an IT-Systems Analyst (m/f/d) with the possibility of working from home for an international machinery company located in Lindau/Bodensee. Founded in 1855, Crane Company is a manufacturer of highly advanced industrial products. They provide products a ...
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System Analyst
2 weeks ago
The Mice Groups, Inc. Pittsburgh, United StatesOur Client is seeking a Software Engineer for a Contract to Hire position in either Pittsburg or New York. This is a hybrid position, 2-3 days per week onsite. This position pays $40/hr. · Summary: · This role will help with technical analysis within current systems, identifying ...
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Systems Analyst
2 weeks ago
Advanity Technologies LLC Pittsburgh, United StatesAnalyze business and other data processing issues to implement or improve software systems. Expand or modify systems to meet technical and business specifications. Test, maintain and monitor programs and systems. Install and implement computer programs and systems. Design and tes ...
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System Analyst
3 weeks ago
The Mice Groups Inc Pittsburgh, United StatesOur Client is seeking a Software Engineer for a Contract to Hire position in either Pittsburg or New York. This is a hybrid position, 2-3 days per week onsite. This position pays $40/hr. · Summary: · This role will help with technical analysis within current systems, identifyin ...
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System Analyst
22 hours ago
The Mice Groups Inc Pittsburgh, United StatesOur Client is seeking a Software Engineer for a Contract to Hire position in either Pittsburg or New York. This is a hybrid position, 2-3 days per week onsite. This position pays $40/hr. · Summary: · This role will help with technical analysis within current systems, identifying ...
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Senior Systems Analyst
2 weeks ago
University of Pittsburgh Pittsburgh, United States· Senior Systems Analyst · The Office of the University Registrar is an office focused on providing the highest levels of student, faculty, and staff service and maintaining the highest level of academic records integrity and security. The department is currently seeking a quali ...
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Senior Systems Analyst
2 weeks ago
University of Pittsburgh Pittsburgh, United States· Senior Systems Analyst · The Office of the University Registrar is an office focused on providing the highest levels of student, faculty, and staff service and maintaining the highest level of academic records integrity and security. The department is currently seeking a quali ...
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Financial Systems Analyst
2 weeks ago
American Trust & Savings Bank Pittsburgh, United StatesFinancial Systems Analyst (PA, Pittsburgh) · March 12, 2024 · Job Summary: · The Financial Systems Analyst will be a member of the corporate Shared Technology Finance team. The Financial Systems Analyst will be responsible for leading technology integration of all financial mana ...
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Business Systems Analyst
1 week ago
System One Pittsburgh, United StatesPlease send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. · *** Contract posi ...
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Senior Systems Analyst
2 weeks ago
Clark Hill Pittsburgh, United StatesClark Hill PLC seeks an experienced Senior Systems Analyst ("Analyst") to be based in the Detroit, Chicago, Dallas, Collin County or Pittsburgh office. This Analyst will support and function as a subject matter expert on a variety of legal financial solutions; contribute to the d ...
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Business Systems Analyst
1 week ago
Rose International Pittsburgh, United StatesDate Posted: 05/16/2024 · Hiring Organization: Rose International · Position Number: 464190 · Job Title: Business Systems Analyst · Job Location: Pittsburgh, PA, USA, 15222 · Work Model: Hybrid · Shift: 8-4 or 9-5 must work EST hours · Employment Type: Temporary · Estimated Durat ...
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Business Systems Analyst
3 weeks ago
Raymond James Pittsburgh, United StatesTriState Capital Bank is an independent chartered bank subsidiary of Raymond James. Headquartered in Pittsburgh, PA, TriState Capital Bank provides premier private banking, commercial banking, and treasury management products and services to corporate, institutional, and high-net ...
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Business Systems Analyst
1 week ago
System One Pittsburgh, United StatesPlease send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. · *** Contract pos ...
Digital Support Systems Analyst - Pittsburgh, United States - First National Bank of Pennsylvania
Description
Primary Office Location:
503 Martindale Street 4th Floor. Pittsburgh, PennsylvaniaJoin our team. Make a difference - for us and for your future.
Position Title:Digital Support Systems Analyst
Business Unit:Retail Operations
Reports to:Varies by Assignment
Position Overview:
This position is responsible for supporting Contact Center technology, systems, reporting generation, and agent scheduling in a work force management environment. The incumbent reviews data and analytics to produce performance reporting for the Contact Center team and executive leadership. Studies trends and analyzes data to consistently drive improvements and efficiencies. Conducts agent scheduling, using WFM tools to staff appropriately, in accordance with department standards. Assists in developing reporting and procedures that help to drive monitoring and operational efficiency.
Primary Responsibilities:
Maintains workflow management processes and produces agent schedules for the Contact Center in accordance with the department standards to ensure adequate staffing to support customer needs. Assists in developing digitized reporting of data derived from Contact Center and digital applications to drive monitoring, support, analytics, and process improvement for Contact Center leadership.
Creates and maintains procedures and process maps for Digital Support and testing.
Troubleshoots issues related to the digital support systems utilized in the Contact Center. Works closely with IT and/or external vendors to resolve issues. Serves as a back-up liaison between Information Technology, vendors, project management, and Contact Center Leadership.
Assists in testing Digital system upgrades, patches, changes, and system maintenance and in creating, editing, deleting, and monitoring user account permissions for Contact Center digital systems not currently managed by Information Security.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal
Excellent customer service skills
Ability to work and multi-task in a fast paced environment
Excellent organizational, analytical and interpersonal skills
Detail-oriented
MS PowerPoint - Intermediate Level
MS Word - Intermediate Level
MS Excel - Expert Level
Microsoft Power BI
Calabrio Teleopti
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A