- Process definition and ownership.
- Primarily the below listed processes.
- Deskside Support & Service Desk experience are mandatory.
- (Event, Incident, Request, Access, Release, Change, Problem, Asset, capacity & availability management processes)
- Should have in-depth knowledge of ITIL framework.
- Manage a team of 50-70 people (North America & Mexico)
- Identifies and creates solutions to solve issues and risks escalates to manager where required.
- Ensure seamless delivery of technology services within agreed SLA.
- Establish and report monthly on effective, actionable metrics for all IT Service Management processes.
- Excellent MIS knowledge. Prepare Charts & reports to reflect performance and overall efficiency of operations.
- Prepare, analyses and evaluate Data pertaining to effective operations controls.
- Excellent knowledge on Process Excellence and Optimizations
- ITIL Certificate Preferred
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Service Delivery Manager - Santa Clara, United States - APN Healthcare Solutions
Description
Title: Service Delivery ManagerFulltime
Location: Santa Clara, California. Day one onsite
Responsibilities