- Medical, Vision, and Dental Insurance
- Voluntary Hospital Indemnity, Accident and Critical Illness Insurance available
- 401k Plan
- Paid time off and vacation
- Work Perks: Employee of the Month, Birthday off, Milestone and Performance Rewards
- Training Opportunities
- Employee Vehicle Purchase Plans
- Employee Appreciation Events
- Flexible Work Schedule
- Discounts on products and services
- Serve as dedicated customer advocate and brand ambassador, playing a crucial role in shaping the client experience at the dealership
- Act as a liaison between the clients and the respective in-store departments including: Service, Sales, Parts and Loaner vehicles
- Provide care through active anticipation of customer needs and personalized customer interactions
- Meet, greet, acknowledge and interact with every client on a daily basis
- Offer and serve refreshments to all guests
- Ensure consistent appearance of the concierge area
- Assist customers with local recommendations on restaurants, activities, shopping locations, reservations, etc.
- Consistent professional appearance and demeanor
- Manage day-to-day customer needs and expectations as required
- Intermediate skills with MSWord, Excel, and Outlook
- High school diploma and/or completed commercial training with a focus on customer service
- 2 to 5 years' experience in customer service-oriented, luxury industry such as 5* hotels
- Automotive industry experience, preferred
- Bilingual (English and Spanish)
- Ability to deal with stressful situations
- Aptitude in resolving issues with a customer-focused orientation, assertiveness and a very high degree of service awareness
- Ability to take ownership of customers' needs, multi-tasking, and time management
- Physical Requirements: Standing and walking for extended periods of time
- Schedule: Flexibility to work during the week and on Saturdays until 8 pm.
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Concierge - Coral Gables, United States - THE COLLECTION
Description
At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with passionate, motivated people. If you have interest in working in a fast-paced, high-reward industry, you've come to the right place. There's plenty of room to grow at THE COLLECTIONWhat We Offer
THE COLLECTION reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law.