Golf Concierge - Miami, United States - Trump Miami Resort Management LLC

Description

Job Description

As a Golf Concierge Valet you will ensure that each golf guest is provided a warm welcome and sense of genuine care when entering the golf services area just beyond the Blue Monster Shop lawn. You would ensure that each golf guest is fully aware of the golf sequence of service and provide any number of services to assist them along in the process right from the initial contact on property.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Display a professional appearance and attitude, and remain courteous to guests at all times.
• Provide a warm welcome to golf guests arriving at the main hotel drive.
• A complete 360 degree awareness of guest activity is required to ensure guests coming from the lodges, walk up from legends, and main drive pull thru are provided a warm welcome.
• Support the Valet Doorman with accurately tagging the golf bags with individual guest first and last names.
• Coordinate an immediate pick up of the golf bags with the Golf Services team to ensure the golf bags are in position in the staging area prior to the guest's arrival.
• Provide an outline of the golf sequence of service to include directions to the golf shop, locker room, Java Zone, practice facility, golf / cart pick up and assistance with their desired next steps.
• Build rapport with golf guests and resort guests when time permits by inquiring about their stay and informing them of the resort's history, activities, and offerings.
• Escort golf guests to the front lobby stairwell to assist with golf shop directions when at all possible.
• Provide directions to the first tee, driving range, putting greens, Rick Smith Golf Academy, Spa, restaurants, meeting rooms.
• Organize post round golf bags for day golf guests in anticipation of them leaving the property following the round.
• Coordinate with the Rick Smith Golf Academy Shuttle driver and Golf Services team the appropriate golf bags to and from the RSGA. Provide a sense of organization and inform guests of shuttle arrival / departure times to enhance the service from the RSGA shuttle.
• Partner with the bellman and valet team to provide additional guest services that can be performed via radio, short trips during down time, and general guest services thru building rapport.
• Partner with the golf shop team to be a last resort support mechanism with check in rushes and spike replacements.
• Maintain cleanliness of the surrounding area to include the main drive, walk up areas behind the valet room, and flower beds.
• Contact necessary departments via radio with any guest concerns or challenges to ensure immediate guest recovery and problem resolution.
• Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience.

OTHER:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry, that we are in a need will occur for each associate to provide "Lateral Service". Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

SAFETY REQUIREMENTS:
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

PHYSICAL REQUIREMENTS:

Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity Frequency

Sitting Occasional

Walking Frequent

Climbing Rare

Crouching/Bending/Stooping Frequent

Reaching Frequent

Pushing/Pulling Frequent

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Lifting/Carrying (up to 50 lbs) Frequent Frequent

OTHER DUTIES:

Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

QUALIFICATION STANDARDS:

EDUCATION

High School diploma or equivalent.

EXPERIENCE

Previous experience working in a golf environment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.