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    Concierge - Miami, United States - Crew Life at Sea

    Crew Life at Sea
    Crew Life at Sea Miami, United States

    1 month ago

    Default job background
    Full time
    Description

    Key Responsibilities:

    Greet and welcome guests upon arrival, providing a warm and friendly introduction to the ship and its amenities

    Act as a point of contact for guests, addressing any inquiries or concerns they may have and providing prompt and efficient solutions onboard the cruise ship

    Offer personalized recommendations and assistance with booking reservations for dining, entertainment, and shore excursions

    Coordinate and facilitate special requests and arrangements for guests, such as celebrations or special occasions

    Maintain a thorough knowledge of the ship's services, facilities, and activities to provide accurate and up-to-date information to guests

    Monitor and maintain the cleanliness and organization of guest areas, including the concierge desk and lounge

    Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences

    Handle guest feedback and complaints in a professional and timely manner, escalating issues to the appropriate departments if necessary

    Keep track of guest preferences and maintain guest profiles to ensure personalized service and anticipate their needs for future visits

    Assist with administrative tasks, such as managing guest requests and reservations, and maintaining inventory of concierge supplies

    Requirements:

    Previous experience in a customer service role, preferably in a luxury or hospitality setting

    Excellent communication and interpersonal skills, with a friendly and approachable demeanor

    Strong organizational and time-management skills, with the ability to multitask and prioritize in a fast-paced environment

    Knowledge of cruise ship operations and destinations is an asset

    Proficient in Microsoft Office and reservation systems

    Fluent in English, both written and verbal. Knowledge of additional languages is a plus

    Must be able to work flexible hours, including evenings, weekends, and holidays

    Hospitality|Hotel

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