Customer Service Representative - Burlington, United States - Schurz Communications

Schurz Communications Burlington, United States

2 weeks ago

Description

Have you been looking for a challenging job with opportunities for growth and great benefits? Do you want to join a growing company and a team that has a culture of fun? Then at Burlington Telecom we have the job for you Our Customer Sales and Service Representatives are responsible for customer service experience related to services for video, high speed internet and telephone for residential and commercial customers.We are looking for people to provide an exceptional "Burlington Telecom customer experience" that is second to none. Opportunities for advancement, a robust benefits package, and a friendly atmosphere await.

Job Type: Full-time

Rate: $18-$21/hour plus commissions

Location: Office located in Burlington, VT

Primary Responsibilities Include:

Adapting, learning and delivering the best customer service our industry can give.
Sell and promote company products and services
Research customer complaints, processing payments and billing adjustment
Achieve sales goals by soliciting new and or up sell services
Follow up on and close sales leads
Resolve customer account issues
Perform other duties as may be requested by supervisor
Performs service order provisioning through multiple user interfaces of the following types
Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
Follow all safety rules and comply with company policies and specifications
Speak and understand English language proficiently

The successful Customer Service Representative will have:

High school degree or GED equivalent is required.
Post-high school education preferred.
Willing to participate in NCTI certification/development courses
3 years of CATV or other relevant technical/electronic experience
Ability to prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
Knowledge of basic mathematics
Knowledge of common phone etiquette and de-escalation techniques
Able to communicate clearly, educate customers and promote/sell company services
Able to work independently and plan accordingly to complete daily assignments
Must be flexible and able to handle multiple tasks concurrently

Even Better If You Have:

Knowledge of video, broadband, and phone products and services
Ability to utilize problem solving techniques with high end broad band equipment

When you join Champlain Broadband....

You'll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program, starting with three weeks of PTO, a company wellness program, employer paid short and long term disability, paid volunteer time, and three weeks of paid parental leave We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.

Schurz Communications and its subsidiaries strategic objectives:

We will attract, invest in, communicate with, and retain top talent.
We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
We will innovate, partner, experiment and create a better future together.
We strive to continuously improve operating performance to ensure sustained growth

Member Service Representative

1 week ago

Boys & Girls Club of Burlington Burlington, United States

The Member Service Representative is responsible for maintaining the front desk while providing exceptional customer service to Club members, families and all people who come through our doors. Responsibilities also include maintaining data related to the registration of our Club ...
Customer Service Representative

2 weeks ago

LeMaitre Burlington, United States

Overview: · **Responsibilities**: · - Process orders, returns, credits/re-bills, invoices, etc · - Provide pricing, updates on orders, tracking information, confirmation, etc · - Handle customer complaints in accordance with Complaint Procedure · - Interface daily with co-workers ...
Customer Service Representative

3 weeks ago

FASTSIGNS #490101 South Burlington, United States

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers ...
Customer Service Representative

3 days ago

Keurig Dr Pepper Burlington, United States

Job Overview: · Are you interested in joining Keurig Dr. Pepper's Consumer Care department? · **Schedule**: · **What you will do**: · - Respond to consumer inquiries effectively and efficiently while upholding KDP's Excellence in Service standards. This includes processing orders ...
Sr. Customer Service Representative

2 weeks ago

Actalent Burlington, United States Full time

Qualifications · •Prior experience in a customer service role or similar position · •Excellent verbal and written communication skills · •Strong problem-solving and decision-making abilities · •Ability to handle multiple tasks simultaneously and prioritize effectively · •Attentio ...
Customer service representative in the office

3 weeks ago

Sapphire Solutions Burlington, United States

MBW is one of the top manufacturers in the promotional products market. With more than 60 employees and international suppliers, we develop and produce high-quality gift and toy items. Our over 40 years of experience and carefully cultivated trade relationships with suppliers all ...
Telephone Customer Service Representative

3 days ago

Velocity Ventures South Burlington, VT, United States Freelance

We are looking for new employees (m/f/d) for our Sales department in South Burlington, VT who will support us in conducting consultation meetings and convincing potential customers to purchase our services. · **No sales experience? Career changer?** · During the training period, ...
Guest Service Representative- American Cancer

3 weeks ago

American Cancer Society Burlington, United States

Base Salary Range: ($17.00/hr - $18.00/hr ) + 15% Differential on Saturday and Sunday · Weekend Coordinator Schedule (Friday - Monday) · Friday and Saturday - 3:00pm - 11:00pm · Sunday and Monday - 7:30am - 3:30pm · Eligible for additional shift differential pay due to hours outs ...
Front Office Customer Service Representative

2 days ago

Acme Glass Burlington, United States

Acme Glass is looking for a skilled customer service representative for our newly remodeled downtown Burlington location. Our fast-paced glass shop focuses on residential windows & doors, shower glass, aluminum storefronts, screen projects, service work (in shop and on the road), ...
Customer Service Representative

3 weeks ago

Green Mountain Power Colchester, United States

This position will be responsible for working as the company's primary contact with GMP customers. This role relies on building strong relationships with GMP customers. The ability to effectively solve problems and negotiate optimum payment arrangements are essential skills. · Wo ...
Customer Service Representative

3 weeks ago

Thorntons LLC Addison, United States

Thorntons is hiring Guest Service Representatives · Part Time 2nd shift (3 pm-11 pm) · Guest Service Representatives will also enjoy the following benefits · FREE Shift Meals and Dispensed Beverages **Health, Dental and Vision Benefits ** 401(k) with company match **Team Member R ...
Patient Services Representative

2 days ago

Community Health Centers of Burlington Burlington, United States

Community Health Centers is hiring full time Patient Services Representatives to join the team at CHC - Riverside, and CHC - South End in Burlington, VT. We are also seeking part time (20 hr/week) and per diem Patient Services Representative to join the team at CHC - Riverside an ...
Patient Service Representative

1 week ago

ZOLL LifeVest Burlington, United States

Job Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Remote independent contract worker position · Competitive fee for service · Flexibility – work around your schedule · Lifesaving medical technology · The Cardiac Management Solutions division ...
Patient Services Representative

2 weeks ago

Community Health Centers of Burlington Burlington, United States

Community Health Centers is hiring full time Patient Services Representatives to join the team at CHC - Riverside, and CHC - South End in Burlington, VT. We are also seeking part time (20 hr/week) and per diem Patient Services Representative to join the team at CHC - Riverside. ...
Patient Services Representative

2 weeks ago

Community Health Centers of Burlington Burlington, United States Full time

Community Health Centers is hiring full time Patient Services Representatives to join the team at CHC - Riverside, and CHC - South End in Burlington, VT. We are also seeking part time (20 hr/week) and per diem Patient Services Representative to join the team at CHC - Riverside. ...
Patient Services Representative

2 weeks ago

Community Health Center of Burlington Burlington, United States

Community Health Centers is hiring full time Patient Services Representatives to join the team at CHC - Riverside, and CHC - South End in Burlington, VT. We are also seeking part time (20 hr/week) and per diem Patient Services Representative to join the team at CHC - Riverside.Th ...
Customer Service Representative

3 weeks ago

Domino's Pizza LLC Burlington, United States

Customer Service Representative (CSR) · Customer Service Representative: · 3424 Roosevelt HWY Colcherster VT 05446 · The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the f ...
Customer Service Representative

2 weeks ago

Consultive Strategy Group Burlington, United States

Job Description · Job DescriptionAbout Us: · CSG is a leading sales and marketing agency dedicated to providing exceptional products and services to our valued customers. We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we are looki ...
Patient Service Representative

1 week ago

ZOLL LifeVest Burlington, United States

Job Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Remote independent contract worker position · Competitive fee for service · Flexibility – work around your schedule · Lifesaving medical technology · The Cardiac Management Solutions division ...
Customer Service Representative

3 weeks ago

National Seating & Mobility Burlington, United States

** Customer Service Representative** · **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002414 Showing 1 location **Job Details** · **Description** · **Company Description:** · At all levels, working at National Seating & Mobility provides the oppo ...