Guest Service Representative- American Cancer - Burlington, United States - American Cancer Society
Description
Base Salary Range:
($17.00/hr - $18.00/hr ) + 15% Differential on Saturday and Sunday
Weekend Coordinator Schedule (Friday - Monday)
Friday and Saturday - 3:00pm - 11:00pm
Sunday and Monday - 7:30am - 3:30pm
Eligible for additional shift differential pay due to hours outside of the day shift. Saturday and Sunday Differential is 15%.
JOB SUMMARY
Assists the Hope Lodge team in operating a Hope Lodge, a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers.
MAJOR RESPONSIBILITIES
- Maintains the safety and comfort of Hope Lodge guests, volunteers, and other visitors as a primary focus and ensures any issues or concerns are addressed immediately and within policy.
- Performs all guest interactions and processes including referrals, screening, checkin, orientation, stay, and checkout in strict adherence to Hope Lodge Operations policies.
- Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.).
- Ensures timely completion of all required American Cancer Society trainings and compliance courses and attends all required staff meetings.
- Performs any and all necessary responsibilities in the absence of additional staff or volunteers, including guest transportation, and ensures Hope Lodge is staffed at all times 24/7/365; fulfilling this responsibility may require unplanned/unscheduled time at the Lodge.
- Assists in the recruitment, training, retention and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery.
- Serves as a spokesperson for the Hope Lodge and actively promotes community relations and awareness of Hope Lodge activities including tours for civic, community and health care groups.
- Identifies development opportunities with Hope Lodge guests and community leaders that interact with Hope Lodge; assists with solicitation when appropriate.
- Reviews and updates patient information, current lodge status, and maintenance logs at the beginning and end of each shift.
- May provide rides for Hope Lodge guests to/from treatment centers and other destinations authorized by lodge management utilizing Hope Lodge vehicle in a safe, efficient and professional manner. Tracks all rides provided, miles driven, safety issues and vehicle maintenance needed or completed.
- Duties for a specific shift or lodge location may also include cleaning/sanitizing common areas and/or guest rooms, working on laundry as assigned which may include washing, drying, folding, putting sheets and linens away and/or preparing rooms for incoming guests.
- Performs other duties as assigned.
Job Types:
Full-time, Part-time
Pay:
$ $18.00 per hour
Expected hours:
No more than 37.5 per week
Benefits:
- Flexible schedule
Schedule:
- On call
Work setting:
- Inperson
Work Location:
In person
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