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    Customer Service Representative - Toledo, United States - T-Mychals Darrington Agency, LLC

    T-Mychals Darrington Agency, LLC
    T-Mychals Darrington Agency, LLC Toledo, United States

    3 weeks ago

    Default job background
    Full time
    Description

    The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

    Customer Service

    Provides personalized, professional customer service experiences through building trust and developing strong customer relationships

    Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures

    Address and resolve customer complaints or concerns in a professional and timely manner

    Processes changes to existing accounts and policies

    Serves as a liaison on behalf of the customer between the agency and various business partners

    Post cards mailed to customers monthly (thank you, happy birthday)

    Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed

    Insurance Sales

    Participates in reviews of existing coverages and may advise customers regarding policy options

    Estimates and quotes policy premiums complying with underwriting guidelines

    Identifies cross-selling opportunities during customer interactions and takes appropriate action

    Contacts appropriate business partners for guidance when needed

    Benefits

    Hourly Base Salary + Commission + Bonus Opportunities

    Mon-Fri Schedule

    Evenings Off

    Career Growth Opportunities

    Bonuses

    Hands on Training


    Responsibilities

    Schedules appointments with existing or prospective customers for the team

    Daily tracking of customer interations and metrics

    Perform administrative functions

    Team email checked daily, complete agency requests received

    Collaborate with other team members and departments to ensure customer satisfaction

    Assists with set up and execution of agency events

    Assist with check/money order handling and banking activities


    Requirement

    Demonstrated customer service experience

    Excellent verbal and written communication skills, plus active listening skills

    Acknowledging and resolving customer complaints

    Maintain a high level of company product knowledge to effectively answer customer queries

    Developing and documenting knowledge into helpful content

    Experienced with PC software applications (Microsoft Office Suites, Internet Explorer, Excel)

    Continuously strive to improve customer service skills and knowledge through training programs

    Solid knowledge and understanding of basic mathematical skills

    High school diploma or equivalent work experience

    Education/Licenses/Designations

    Property, casualty, life licenses required

    Licenses must be maintained to continue employment

    Valid drivers license required

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