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    Customer Service Representative - City of Industry, United States - Vortex Industries

    Vortex Industries
    Vortex Industries City of Industry, United States

    3 weeks ago

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    Description

    Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

    Job Responsibilities

    • Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
    • Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
    • Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
    • Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
    • Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

    Great Reasons to Work at Vortex

    • Hourly salary based on experience
    • Career Advancement opportunities
    • Positive Work Environment
    • Recognitions and Rewards
    • Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

    Work Environment

    • Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
    • Position requires you to be available to work in the office, not remotely
    • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
    • Must have the ability to walk short distances and sit for prolonged periods of time.
    • Noise level is moderate in an office environment.

    Requirements

    • High school diploma or equivalent; AA/BA preferred.
    • Language Proficiency: Fluency in both English and Mandarin a plus.
    • One (1) - three (3) years of customer service experience, or administrative background preferred.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and decision-making abilities.
    • Attention to detail and accuracy in data entry.
    • Ability to work in a fast-paced environment and able to prioritize tasks.
    • Patience, empathy, and a customer-centric mindset.
    • Ability to work effectively in a team and handle high-stress situations with professionalism.
    • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
    ',
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